Loss Adjuster

The role of loss adjusters is critical in assessing insurance claims by thoroughly investigating the circumstances, determining policy coverage, negotiating settlements, and authorising payments to the insured. Upon receiving a claim, your primary responsibility will be to investigate its legitimacy and assess whether the damage or loss falls under the insurance policy's coverage.

Key Responsibilities

• Conduct comprehensive loss adjusting duties for all claims while enhancing skills to support other areas of loss adjusting as required.
• Receive, acknowledge, and manage new instructions from clients.
• Carry out site visits and meetings with insurers, reinsurers, brokers, claimants, insured parties, and other stakeholders, primarily in the UK with potential for European travel.
• Prepare detailed reports and email advisories, covering all aspects of the claim, including policy and contract reviews, and recommending appropriate next steps.
• Appoint, instruct, and oversee third-party experts and other relevant professionals.
• Maintain regular communication with all stakeholders, authorising and managing payments, and ensuring transparent and timely updates throughout the claim process.
• Calculate, negotiate, and finalise claim settlements, followed by preparing accurate final reports.
• Support and contribute to the effective marketing of Charles Taylor Adjusting by building and nurturing strong relationships with existing clients, identifying and strategising approaches to potential new clients, assisting colleagues in their marketing initiatives, preparing and delivering professional presentations to clients, and participating in hosting and attending client-focused social events.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability, and Collaboration.

Required Skills

• A minimum of 3 years loss adjusting experience.
• Ideally ACII qualified or keen to study for ACILA qualification (full support provided).
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Ability to work effectively as part of a team, as well as independently.
• Highly organised, detail-oriented, and proactive.

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation. Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process.