Personal Cruise Consultant

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Personal Cruise Consultant, Greater London

Client:

Location:

Greater London, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

75b7d2a2fac4

Job Views:

8

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate and looking for a new challenge in the luxury travel industry.

Responsibilities

• Identify sales opportunities and close sales over the phone.
• Build long-term relationships with luxury cruise customers.
• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
• Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and accurate information communicated to potential guests.
• Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
• Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, and hotels.
• Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, and special requests.
• Demonstrate strong verbal and written communication skills including professional telephone etiquette; proficiency in English and any additional language is a bonus.
• Handle guest issues and overcome objections.
• Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
• Meet or exceed customer booking and revenue goals and properly follow up with guests, completing tasks in a CRM within guidelines.
• Maximize conversions by urgently following up with web requests or assigned leads, completing all profile and itinerary information and following up within expected timeframe.
• Assist guests in resolving minor problems pertaining to new and existing bookings.
• Promote sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
• Provide a seamless cruise and customer service experience from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
• Collaborate with all internal departments to facilitate the booking process and sales; communicate cruise-related requests to the appropriate department.
• Follow accurate policies and procedures advising on visa & vaccine requirements.
• Make recommendations for process, procedure, and technology improvements.
• Adhere to assigned schedule.
• Engage in sales projects as determined by management.

Schedule

• Monday to Friday + Saturday availability.
• Weekend availability.

Work Location

London office based. Remote working for 1+ days a week is a possibility once the probationary period has passed.

Compensation

£55k-£60k OTE for the first year.

• Competitive salary plus commission.
• Company pension plan from the start of employment, with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership – contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover.
• Life Assurance (2x base salary paid out as a tax-free sum).
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender.
• Employee Assistance Program – includes access to wellbeing resources and counselling.

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