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- Tasks: Join us as a Break Fix Server Engineer, tackling server issues and providing top-notch hardware support.
- Company: Work with a leading Banking Group in Camberley, known for its innovation and commitment to excellence.
- Benefits: Enjoy a contract role with flexible shifts and the chance to work with cutting-edge technology.
- Why this job: Gain hands-on experience in a dynamic environment while collaborating with a supportive team.
- Qualifications: No specific qualifications required; just bring your passion for tech and problem-solving skills!
- Other info: This role involves working on HP, Dell, and IBM servers, perfect for tech enthusiasts.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Break Fix Server Engineer on contract to work for a leading Banking Group based in Camberley.
Responsibilities:
- Working on HP, Dell, and IBM servers.
- Server provisioning, rack, stack, and configure servers.
- Support Trainee DC Engineers when required.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive, and high-quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls and emails to the data centre support function.
- Liaise with third-party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Working on a shift rota.
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Hardware Engineer employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Engineer
✨Tip Number 1
Familiarize yourself with the specific hardware brands mentioned in the job description, like HP, Dell, and IBM. Having hands-on experience or certifications related to these brands can significantly boost your chances.
✨Tip Number 2
Highlight any previous experience you have in a Data Centre environment. Being able to demonstrate your understanding of server provisioning, troubleshooting, and working within a team will make you stand out.
✨Tip Number 3
Prepare for potential technical questions during the interview by brushing up on common hardware issues and their resolutions. This will show your problem-solving skills and technical expertise.
✨Tip Number 4
Emphasize your ability to work under pressure and manage multiple tasks, especially since this role involves responding to customer queries within agreed SLAs. Share examples from past experiences where you've successfully handled similar situations.
We think you need these skills to ace Hardware Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Break Fix Server Engineer position. Understand the responsibilities and required skills, especially those related to HP, Dell, and IBM servers.
Tailor Your CV: Customize your CV to highlight relevant experience in server provisioning, troubleshooting hardware faults, and providing technical support. Use specific examples that demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your enthusiasm for working with a leading Banking Group. Mention your ability to work in a team and your experience with customer service in a data center environment.
Highlight Communication Skills: Since the role involves liaising with onsite engineers and third-party suppliers, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively managed customer interactions and escalated issues in previous roles.
How to prepare for a job interview at TieTalent
✨Know Your Hardware
Make sure you have a solid understanding of HP, Dell, and IBM servers. Be prepared to discuss your experience with server provisioning, configuration, and troubleshooting hardware faults.
✨Demonstrate Team Collaboration
Highlight your ability to work closely with support teams and onsite engineers. Share examples of how you've cooperated with others to provide high-quality technical support and customer service.
✨Understand the SLA Importance
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you prioritize tasks to meet these agreements. Discuss any past experiences where you successfully managed customer expectations within agreed timelines.
✨Prepare for Shift Work
Since this role involves working on a shift rota, be ready to discuss your flexibility and willingness to adapt to different working hours. Share any previous experiences with shift work and how you managed your time effectively.
