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- Tasks: Support the Softlines sales team with communication, reporting, and administrative tasks.
- Company: Join a dynamic team focused on maximizing sales performance in the Softlines sector.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be a key player in driving sales success while enhancing customer experiences.
- Qualifications: Advanced Excel skills and strong communication abilities are essential; passion for customer service is a plus.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose:
The Sales Coordinator is responsible for supporting the Softlines sales team, ensuring smooth communication between the sales team and customers, acting as the operational backbone of the Softlines team. They play a crucial role in supporting the sales process by assisting in administrative tasks, data analysis and reporting, maintaining sales tools, and ensuring effective communication between internal teams and external stakeholders. The focus for this role is to facilitate the Softlines team’s activities to maximize their performance and ultimately ensure wider sales goals and targets are achieved.
What You’ll Do:
- Provide reporting on Softlines, including ad-hoc reporting requests, back order reports, customer reports, weekly sales reports for data and analytics reporting purposes.
- Update all Softlines stocklists weekly on Excel. Distribute stock lists / update master lists for Softlines team and Sales.
- Collate new catalogue offers for distribution to customers and co-ordinate monthly catalogue presentations providing stock lists on Excel documents.
- Manage the Softlines inbox – responding in a timely manner to all queries and requests.
- Customer service – ensure customers have correct ship dates, embargo dates, imagery, copy to use, keep them informed of any changing ETAs / cancellations / stock adjustments.
- Loading and coordinating all photographic images of Softlines categories and distribute to customers with login details.
- Review product details on the system to ensure accuracy before sending to Order Entry Team. Updating files with any adjustments, working with Operations and Credit Control to assign and release orders, chasing up orders with Logistics.
- Administrative stock management – remove any sold-out lines from orders, request INTOs, maintain up-to-date list of FSDU component quantities and dispatch to customers as requested. Keep abreast of expiring licenses & move to discounted stock lists.
- Ensure new SKUs are set up correctly with Planning and Pricing – attributing the raw data in D365.
- Work with Planning on UPC label creation requests.
- Manage access to Loungefly images in Area 51 (where images are stored).
- Maintain customer email lists.
- Work with Customer Service on RMA requests.
What You’ll Bring:
- Advanced Excel (including V-Lookups and X-Lookups) and good working knowledge of Microsoft Office 365 packages.
- Excellent written and verbal communication skills in English – another European language is always valuable.
- Passionate about the customer experience.
- Excellent organizational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
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Sales Coordinator, Softlines employer: Funko
Contact Detail:
Funko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator, Softlines
✨Tip Number 1
Familiarize yourself with the specific tools and software mentioned in the job description, especially Excel. Practice using advanced functions like V-Lookups and X-Lookups to ensure you're comfortable with data analysis and reporting tasks.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since this role involves a lot of interaction with customers and internal teams, being able to convey information clearly and effectively will set you apart.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in the past. This will demonstrate your ability to prioritize and stay on top of various responsibilities.
✨Tip Number 4
Highlight any experience you have in customer service or relationship management. Being passionate about the customer experience is key, so be ready to discuss how you've gone above and beyond for clients in previous roles.
We think you need these skills to ace Sales Coordinator, Softlines
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your advanced Excel skills, particularly V-Lookups and X-Lookups, as well as your proficiency in Microsoft Office 365. Mention any experience you have with data analysis and reporting, as these are crucial for the Sales Coordinator role.
Showcase Communication Abilities: Since excellent written and verbal communication skills are essential, provide examples of how you've effectively communicated with both internal teams and external stakeholders in previous roles. If you speak another European language, be sure to mention that too!
Demonstrate Organizational Skills: Illustrate your organizational skills by discussing how you've managed multiple tasks or projects simultaneously. Highlight your ability to prioritize and maintain attention to detail, which is vital for supporting the Softlines sales team.
Tailor Your Application: Customize your cover letter and CV to reflect the specific responsibilities and requirements mentioned in the job description. Use keywords from the job listing to show that you understand the role and are a good fit for the team.
How to prepare for a job interview at Funko
✨Showcase Your Excel Skills
Since advanced Excel skills are crucial for this role, be prepared to discuss your experience with V-Lookups and X-Lookups. You might even want to bring examples of reports you've created or data analyses you've conducted in the past.
✨Demonstrate Communication Skills
This position requires excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with both internal teams and customers.
✨Highlight Organizational Abilities
The role demands strong organizational skills and the ability to prioritize tasks. Prepare to discuss specific instances where you successfully managed multiple responsibilities and how you ensured deadlines were met.
✨Emphasize Teamwork and Relationship Building
Being a team player is essential for this position. Share experiences that demonstrate your ability to collaborate with others and build relationships with stakeholders, both internally and externally.
