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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Work in a fun team environment with options for occasional home working.
The predicted salary is between 19500 - 24000 £ per year.
Job Description
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Accrington?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Concierge service.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (Accrington) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Accrington)
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice your conversational skills with friends or family. Try to engage them in discussions and ask open-ended questions to get comfortable with building rapport.
✨Tip Number 2
Familiarize yourself with EE's products and services. Take some time to research what they offer so you can speak confidently about how these products can enhance customers' digital lives during the interview.
✨Tip Number 3
Highlight your flexibility and adaptability. Since the role offers flexible working options, be prepared to discuss how you manage your time and adapt to changing situations, whether it's scheduling breaks or handling unexpected family commitments.
✨Tip Number 4
Demonstrate your passion for helping others. Share examples from your life where you've successfully supported or guided someone, as this aligns with the company's focus on enhancing customer experiences.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Accrington)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Contact Centre Agent. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships and handle conversations confidently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Contact Centre Agent, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to engage in a friendly conversation that showcases your personality.
✨Demonstrate Empathy and Relationship-Building
This role involves building relationships with customers. Share examples from your past where you've successfully connected with others, whether in personal or professional settings. Highlight your ability to understand and respond to customer needs.
✨Understand the Products and Services
While you’ll receive training, having a basic understanding of EE's products and services will impress your interviewers. Research the company and be ready to discuss how these offerings can enhance customers' digital lives.
✨Emphasize Flexibility and Adaptability
The job offers flexibility, so be sure to express your willingness to adapt to different situations. Share any experiences where you've successfully managed changing circumstances, whether in work or personal life.
