Junior IT Support Engineer

Blockchain.com is the world’s leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

Be at the forefront of financial innovation. Join Blockchain.com, a leading crypto exchange and wallet provider, and help us shape the future of finance. As part of our growing team, you will be working with a dynamic group of professionals and helping us maintain smooth and efficient IT operations. We’re looking for an enthusiastic, detail-oriented Junior IT Support professional to join our team and grow with us.

As a Junior IT Support Engineer, you will be responsible for troubleshooting and supporting our organisation’s hardware and software solutions, ensuring all systems are running smoothly for our internal teams. You will be part of a collaborative IT support team, where you’ll be expected to demonstrate initiative, a strong willingness to learn, and the ability to tackle a variety of IT challenges.

WHAT YOU WILL DO

1. Provide first-line IT support for internal employees, troubleshooting hardware and software issues in a MacBook environment, including printers, Logitech AV equipment, and other office technology.
2. Assist with troubleshooting and resolving issues related to cloud-based solutions such as Google Workspace, VDI solutions, Slack, Jira, Notion, and Rippling.
3. Perform routine maintenance, software updates, and hardware repairs to ensure the optimal performance of all IT systems.
4. Assist with setting up new hardware and software for employees, including system installations and configurations.
5. Help maintain and manage IT inventory, ensuring all assets are properly tracked and maintained.
6. Document and report on IT issues, solutions, and updates for internal knowledge sharing.
7. Collaborate with the IT team to improve systems, processes, and tools to enhance productivity.
8. Support the development and implementation of IT policies and procedures.
9. Provide general technical support, both remotely and in-person, to ensure the smooth operation of daily workflows.
10. Assist with user training on IT systems and tools as needed.

WHAT YOU WILL NEED

1. Hold a degree in Computer Science, Information Technology, or a related field (or have rockstar experience that proves your knowledge).
2. Minimum 2 years of experience in IT support, desktop support, or a related field.
3. Strong troubleshooting skills in a MacBook environment, including experience with peripherals like printers and Logitech AV equipment.
4. Some experience with cloud-based solutions such as Google Workspace, VDI, solutions, Slack, Jira, Notion, and Rippling.
5. Basic understanding of networking principles, including Wi-Fi and VPN troubleshooting.
6. Familiarity with IT ticketing systems and an ability to track and resolve support requests effectively.
7. A desire to learn and grow, with a proactive approach to expanding technical skills.
8. Strong problem-solving abilities and a customer-focused mindset.
9. Ability to work independently and as part of a collaborative team.
10. Excellent communication skills and a positive attitude toward customer service.

WHY BLOCKCHAIN.COM?

1. Competitive salary and benefits package.
2. Be part of a revolutionary industry at the forefront of financial transformation.
3. Collaborative and supportive work environment where you’ll feel valued.
4. Access to professional development and training opportunities to keep your skills sharp.
5. Work with cutting-edge blockchain technology and make a real impact.

Are you passionate about technology, intrigued by blockchain, and ready to launch your IT support career? We want you on our team! Join us and help us redefine the future of finance.

COMPENSATION & PERKS:

1. Full-time salary based on experience and meaningful equity in an industry-leading company.
2. Hybrid model working from home & our office in London.
3. Unlimited vacation policy; work hard and take time when you need it.
4. Work from anywhere policy.
5. Apple equipment.
6. The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field.
7. Flexible work culture.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.

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