Risk Manager

The Seller Partner Identity Verification team is responsible for knowing who we’re doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best-in class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events.
A Risk Manager II in Selling Partner Identity Verification identifies and prevents bad actors from breaching verification controls while balancing ease for legitimate sellers. They influence product roadmaps, monitor enforcement codes, and manage governance across the teams. This role requires quick decision-making, data analysis skills, and navigating trade-offs between timely action and accuracy. The manager collaborates with various teams to develop solutions for ambiguous fraud tactics, impacting seller account integrity worldwide. They work independently on complex risk programs with defined strategies but ambiguous problems. As subject matter experts, they stay updated on industry trends, apply risk-mitigation methodologies, and oversee control implementation. The Risk Manager II measures processes, contributes to policies, and drives goal-based outcomes. They identify KPIs, understand risk tolerance levels, and make data-driven recommendations.
Key job responsibilities

• Manage complex risk programs/projects using Six Sigma/Lean methodologies
• Lead worldwide risk excellence strategy design and implementation
• Drive critical business initiatives with leadership teams
• Develop and govern KPI reporting for risk portfolio
• Influence stakeholders on risk improvement opportunities
• Ensure project delivery efficiency and best practices
• Manage multiple high-impact risk projects
• Provide coaching and support to project teams
• Recruit, mentor, and develop team members
• Align project selection with business objectives
• Stay current on risk management trends and regulations
• Communicate project progress across all organizational levels

BASIC QUALIFICATIONS

• 7+ years of experience in Risk or Fraud Prevention
• Experience defining program requirements and using data and metrics to determine improvements
• 7+ years of experience working cross functionally with tech and non-tech teams
• 7+ years of experience delivering cross functional projects
• Bachelor’s Degree from an accredited university, preferably in Technology or Business.
• Substantial experience in program/project management or an equivalent operational role.
• Experience and knowledge of process improvement tools, methods and techniques.
• Attention to detail and written and oral communication skills.
• Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions.
• Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations.
• Agility and nimbleness to work successfully in a highly ambiguous and changing environment

PREFERRED QUALIFICATIONS

• Certified Lean Six Sigma Black Belt from a reputed institute or organization
• Ability to influence stakeholders across the organization without direct reporting lines.
• Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers.
• Change agent with the ability to lead change across all levels of the organization.
• Ability to interpret, analyze, and understand complex data sets.
• Have experience in leading and mentoring projects in ITES/ IT / Banking industry
• Experience working as part of a global team with multiple time zones and geographically disperse resources.
• Certified Project Management Professional (PMP)

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