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- Tasks: Join our Chepstow branch as a Saturday Customer Service Assistant, helping customers with their needs.
- Company: Coventry Building Society is the UK's second largest mutual, dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, annual pay reviews, and extensive wellbeing support.
- Why this job: Be part of a friendly community, make a difference, and enjoy a supportive work culture.
- Qualifications: Must have excellent communication skills and a positive attitude towards customer service.
- Other info: Flexible working patterns available; chat with us before applying!
About the role Were looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time opportunity working 8.45am – 12.30pm every Saturday. It will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area. There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods whenthey’reable to. Benefits include: 25 days holiday plus Bank Holidays (pro rata) Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and sharedparental leave Extensivewellbeing support My Lifestyle retail discounts Servicerecognition About you Youll be a people person! Having a positive, personable attitude and excellent communication skills will beimportant. You’ll have the confidence to engage with lots of people, have a strong customer/people focus and the ability to beaccurate. It’s important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. About us As a mutual, weve always worked together to improve the lives of others. Now the second largest Building Society in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. Were serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, youll make us stronger. You can build so much more than a career. Come and make a difference in our Society, thats been voted a Great Place to Work by our team. We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. JBRP1_UKTJ
Coventry Building Society | Saturday Customer Service Assistant | chepstow employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coventry Building Society | Saturday Customer Service Assistant | chepstow
✨Tip Number 1
Make sure to familiarize yourself with Coventry Building Society's values and community involvement. This will help you connect with the team and demonstrate your alignment with their mission during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showing that you can handle diverse interactions will make you stand out.
✨Tip Number 3
Be prepared to discuss how you would handle specific customer scenarios. Think of examples where you've successfully resolved issues or provided excellent service, as this will showcase your problem-solving abilities.
✨Tip Number 4
Reach out to current or former employees on platforms like LinkedIn to gain insights about the work culture and expectations. This can provide you with valuable information to tailor your approach when applying.
We think you need these skills to ace Coventry Building Society | Saturday Customer Service Assistant | chepstow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your experience in customer service and your ability to engage with a diverse range of people.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that match the job requirements. Emphasize your communication skills, customer focus, and any previous roles that involved cash handling or administrative tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and helpful personality. Mention specific examples of how you've provided excellent customer service in the past and express your enthusiasm for working in a community-focused role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
Since the role is all about engaging with customers, make sure to highlight your interpersonal skills. Share examples of how you've successfully interacted with diverse groups of people in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've found solutions for customers. This could involve handling complaints or providing assistance in a friendly and efficient manner.
✨Familiarize Yourself with Services and Policies
Before the interview, take some time to learn about the Coventry Building Society's services and policies. Being knowledgeable will show your commitment and help you answer questions confidently.
✨Emphasize Accuracy in Transactions
As cash handling is a key responsibility, be ready to talk about your experience with cash transactions. Highlight your attention to detail and any relevant experiences that demonstrate your accuracy.
