Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a dynamic tech start-up shaking up the property industry.
- Benefits: Enjoy a competitive salary plus benefits in a vibrant work environment.
- Why this job: Make a real impact while growing your skills in a fast-paced, innovative company.
- Qualifications: Looking for enthusiastic grads with customer support experience.
- Other info: This is a fantastic opportunity to grow with a well-funded start-up.
The predicted salary is between 28000 - 30000 £ per year.
Customer Experience Associate Job title: Customer Experience Associate Location: Central London Salary: £28-30K basic (dep on exp) + bens Firm: Tech start-up New Customer Experience Associate vacancy! Are you an enthusiastic individual with previous customer support experience (phone based and via email)? Do you have customer support and operations experience? Do you want to be a part of a growing tech start-up in the exciting property space? Then look no further as a leading tech company are looking for a new Customer Experience Associate. Our client is a well funded technology start-up with ambitious growth plans. They are urgently looking for a graduate (or graduate calibre) candidate for their Customer Experience Associate job, with the aim of providing an amazing experience for all customers. Customer Experience Associate responsibilities: · First point of contact for new and existing customers on the phone and via email · Complete troubleshooting and escalate where necessary · Handle customer queries and also be involved in creating content · Identify patterns and continually look for ways to improve the way the team works Customer Experience Associate requirements: · Exceptional written and verbal communi…
Customer Experience Associate employer: Francis Consultancy
Contact Detail:
Francis Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Familiarize yourself with the tech start-up environment. Research the company’s mission, values, and recent developments in the property space to show your enthusiasm and alignment with their goals during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer support roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability to excel in the Customer Experience Associate position.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves handling customer queries via phone and email, being articulate and clear will be crucial in making a positive impression.
✨Tip Number 4
Show your proactive attitude by thinking of ways to improve customer experience. Prepare some ideas or suggestions that could enhance the team's operations, as this will highlight your initiative and problem-solving skills.
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience, especially any phone-based and email interactions. Emphasize skills that align with the responsibilities of a Customer Experience Associate.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the tech start-up environment. Mention specific experiences that demonstrate your ability to handle customer queries and improve processes.
Showcase Communication Skills: Since exceptional written and verbal communication is crucial for this role, ensure your application reflects these skills. Use clear and concise language, and proofread for any errors.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your troubleshooting skills and your proactive approach to improving customer experiences.
How to prepare for a job interview at Francis Consultancy
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Tech start-ups thrive on passion, so let them know why you're eager to join their team and contribute to their growth.
✨Demonstrate Customer Support Experience
Prepare specific examples from your previous customer support roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will showcase your relevant experience.
✨Communicate Clearly
Since the role requires exceptional written and verbal communication skills, practice articulating your thoughts clearly. Use concise language and avoid jargon to ensure your points are easily understood.
✨Be Ready to Discuss Improvement Ideas
Think about ways to enhance customer experience based on your past experiences. Be prepared to share ideas on how you would identify patterns in customer queries and suggest improvements for the team.
