Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join The Hoxton, a vibrant hotel in a historic building near London's shopping hotspots.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and retail perks.
- Why this job: Be part of a fun, supportive team that values individuality and creativity.
- Qualifications: Experience in hospitality; familiarity with front desk systems is a plus.
- Other info: Opportunities for growth, training, and regular team events await you!
The predicted salary is between 28800 - 42000 £ per year.
We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to ensure we have a full and happy house.
- Make sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we’re looking for…
- Hotel or leisure related experience in a similar role.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you…
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- We’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and something extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Service Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the Hoxton brand and its unique culture. Understanding their approach to hospitality and how they engage with guests will help you align your values with theirs during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in similar roles. This can provide you with insights into the expectations of a Guest Service Manager and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your leadership skills and ability to create memorable guest experiences. Be ready to share how you've handled challenges in previous roles.
✨Tip Number 4
Showcase your passion for hospitality by engaging with the Hoxton's social media platforms. Comment on their posts or share your thoughts on their initiatives to demonstrate your enthusiasm and knowledge about the brand.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and guest services. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your values align with those of The Hoxton. Share specific examples of how you've positively impacted guests in previous roles and how you plan to bring that same energy to their team.
Showcase Your Team Leadership Skills: Since the role involves leading a team, highlight your leadership style and any successful team management experiences. Discuss how you motivate and empower your team to deliver exceptional service.
Research The Hoxton: Familiarise yourself with The Hoxton's brand, values, and unique offerings. Mentioning specific aspects of the hotel or its culture in your application can show your genuine interest and help you stand out.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you went above and beyond to create memorable moments for guests, as this aligns perfectly with what The Hoxton values.
✨Demonstrate Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired your team in previous roles. Highlight any specific strategies you've used to empower your colleagues.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera or similar front desk operating systems, make sure to mention it. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them in the role.
✨Be Ready to Problem Solve
The job involves managing day-to-day operations and resolving issues as they arise. Prepare to discuss past challenges you've faced in a similar role and how you successfully navigated them. This will show your potential employer that you're proactive and solution-oriented.
