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- Tasks: Lead a team of receptionists and ensure top-notch customer service.
- Company: Join a leading organization known for its dynamic work environment.
- Benefits: Enjoy free meals, career growth opportunities, and a beautiful office.
- Why this job: Make an impact in a supportive culture with regular team events.
- Qualifications: Previous reception experience and leadership skills are a plus.
- Other info: Ready to step up? Apply now and transform your career!
The predicted salary is between 28800 - 43200 £ per year.
Are you a motivated individual who thrives in a fast-paced and dynamic work environment? Our client, a leading organisation in the industry, is looking for a Reception Team Leader to join their team. If you have strong leadership skills combined with exceptional customer service abilities, then this could be the perfect opportunity for you!
Why work for this company?
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Full Benefits list to be outlined contract
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Free breakfast and lunch provided
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Opportunities for career growth and development within the organisation
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A supportive and collaborative work environment
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Beautiful office location with state-of-the-art facilities
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Regular team-building activities and social events
Duties:
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Lead and manage a team of receptionists, providing guidance and support to ensure a high level of customer service delivery
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Oversee the daily operations of the reception area, ensuring a smooth and efficient running of front desk activities
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Handle escalated customer inquiries or complaints, resolving issues in a timely and professional manner
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Train and onboard new reception staff, ensuring they have the necessary skills and knowledge to perform their duties effectively
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Monitor and evaluate team performance, providing regular feedback and coaching to drive continuous improvement
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Collaborate with other departments to enhance cross-functional communication and optimise overall customer experience
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Previous experience in a Reception – Any experience of leadership is highly advantageous.
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Exceptional communication and interpersonal skills, with the ability to build rapport with guests and motivate a team.
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Strong organisational and multitasking abilities, with the capability to handle multiple priorities in a fast-paced environment.
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Knowledge of office management systems and procedures, including proficiency in MS Office Suite.
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A proactive and positive attitude, with a solution-oriented approach to problem-solving.
If you are ready to take on a leadership role in a vibrant and dynamic organisation, then look no further! Apply now and join our client’s team as their Reception Team Leader. Take the next step in your career and make a lasting impact on their team and guests. We can’t wait to hear from you!
Reception Team Leader employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in the past. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving abilities.
✨Tip Number 2
Familiarize yourself with the company's values and culture. During your conversation, align your responses to reflect how your personal values resonate with theirs, especially regarding customer service and teamwork.
✨Tip Number 3
Prepare to discuss your experience with office management systems and MS Office Suite. Be ready to explain how you've used these tools to improve efficiency in previous roles, as this will show your technical competence.
✨Tip Number 4
Demonstrate your proactive attitude by asking insightful questions about the team dynamics and the company's approach to customer service. This shows your genuine interest in the role and your commitment to contributing positively to the team.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize any previous leadership roles you have held, especially in a reception or customer service environment. Use specific examples to demonstrate how you successfully managed a team and improved service delivery.
Showcase Customer Service Skills: Detail your exceptional customer service abilities in your application. Provide examples of how you've handled escalated inquiries or complaints effectively, showcasing your problem-solving skills and positive attitude.
Tailor Your CV: Customize your CV to align with the job description. Highlight relevant experience, particularly in office management systems and your proficiency in MS Office Suite, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Discuss why you are a great fit for the Reception Team Leader role and how you can contribute to creating a supportive and collaborative work environment.
How to prepare for a job interview at Office Angels
✨Showcase Your Leadership Skills
As a Reception Team Leader, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. This will show that you can guide and support your future team effectively.
✨Emphasize Customer Service Excellence
Since the role involves high levels of customer interaction, be ready to discuss your approach to exceptional customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Organizational Skills
The ability to multitask and stay organized is key in a fast-paced environment. Prepare to talk about how you prioritize tasks and manage time effectively, especially in situations where you had to handle multiple responsibilities simultaneously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in handling escalated customer inquiries. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and the outcome.
