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- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Rituals is all about quality customer service and creating a positive shopping atmosphere.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and training opportunities.
- Why this job: Join a vibrant team where every day is unique and impactful for customers and colleagues alike.
- Qualifications: 2+ years in retail or hospitality, strong people management, and problem-solving skills required.
- Other info: Diversity and inclusion are core values at Rituals, fostering a supportive work culture.
The predicted salary is between 27000 - 42000 ÂŁ per year.
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You’re passionate about leading others and creating unforgettable customer experiences. Let your inspiration at Rituals flourish, where customer experience and performance go hand in hand.
You are all about customer experience
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. That means, listening to their wishes and needs and guiding them towards the perfect choice of products. You’re also the second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
All of these characteristics are what make you the ideal Assistant Store Manager. For 40 hours per week, you give new meaning to the words ‘aim big, act small’ by:
- acting as a role model for your team and a true ambassador for the Rituals brand
- supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
- helping to recruit, hire and retain a diverse and talented store team
- coaching your team members to help them feel more engaged while achieving their full potential
- serving as your Store Manager’s right hand and helping them organise team meetings and other important day-to-day business activities
In addition, you can work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.
Join our team
In your store, you work together with passionate and enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You notice that especially in the way they continually find new ways to listen to customer needs and offer the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and filled with lots of energy.
“Being an ASM for Rituals requires you to wear many different hats; from operational to team management and everything in between – no two days are the same. The ethos we have at Rituals will be unlike anything you will have experienced before!”– Ryan, Cheshire Oaks Assistant Store Manager
I enjoy working for Rituals as I feel valued in my team. Working for Rituals has provided me with a chance to continuously develop myself and work with other teams in the business. It is a calming environment to work in and I always feel supported by my management. – Imogen, Manchester Trafford Assistant Store Manager
This is you
High on energy, low on ego and with a little bit of humour. You are also ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance orientated. You understand the power of excellent customer service and you want to mentor others on how to make an impact. And on top of that, you have:
- at least 2 years of relevant experience as an Assistant Store Manager in retail or hospitality.
- people management skills (e.g., communication, motivation, coaching, connection, inspiration).
- experience in sharing knowledge to drive behavioural change and develop others.
- decision making and problem-solving skills.
A guide to your benefits
If you feel good, our customers feel good. That’s why, as Assistant Store Manager, based on a 40-hour work week, you get:
- a competitive salary and a performance related bonus scheme.
- Quarterly product allowance plus 30% discount on our products.
- opportunities to continuously develop yourself by attending training sessions and leadership courses.
Your path to a new career
Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
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Assistant Store Manager, Essex employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager, Essex
✨Tip Number 1
Show your passion for customer experience during the interview. Share specific examples of how you've created memorable shopping experiences in your previous roles, and how you can bring that energy to Rituals.
✨Tip Number 2
Highlight your leadership skills by discussing how you've motivated and coached your team in the past. Be ready to explain your approach to fostering a positive team culture and how it aligns with Rituals' values.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of examples where you've successfully navigated challenges in retail or hospitality, and how those experiences can help you excel as an Assistant Store Manager at Rituals.
✨Tip Number 4
Familiarize yourself with Rituals' brand and product offerings. Being knowledgeable about their products will not only impress your interviewers but also demonstrate your commitment to the role and the company.
We think you need these skills to ace Assistant Store Manager, Essex
Some tips for your application 🫡
Highlight Your Leadership Skills: Make sure to emphasize your experience in leading teams and motivating others. Use specific examples from your previous roles to demonstrate how you've successfully managed a team and improved customer experiences.
Showcase Customer Experience Focus: Since the role is centered around customer experience, include instances where you have gone above and beyond to meet customer needs. This could be through personal anecdotes or metrics that showcase your impact on customer satisfaction.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and culture of Rituals. Use keywords from the job description to align your application with what they are looking for in an Assistant Store Manager.
Express Your Passion for the Brand: Convey your enthusiasm for Rituals and its products. Share why you want to work there and how you can contribute to their mission of creating meaningful customer experiences.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating unforgettable customer experiences. Share specific examples from your past roles where you successfully motivated your team to enhance customer satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be a role model for your team. Highlight your experience in people management, coaching, and how you've inspired others to achieve their goals in previous positions.
✨Prepare for Team Dynamics Questions
Expect questions about teamwork and collaboration. Be ready to discuss how you've fostered a positive team culture and handled conflicts or challenges within a team setting.
✨Align with Rituals' Values
Familiarize yourself with Rituals' ethos and values. During the interview, connect your personal values and experiences with those of the company to show that you're a great cultural fit.
