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- Tasks: Manage requests, schedule jobs, and support paperwork in a fast-paced environment.
- Company: Join Hays EA, a leading recruitment agency with a focus on specialist roles.
- Benefits: Enjoy competitive pay, free parking, and opportunities for skill development.
- Why this job: Gain hands-on experience in customer service and office administration while working in a collaborative team.
- Qualifications: Strong IT skills, MS Office knowledge, and a positive attitude towards teamwork are essential.
- Other info: This is a full-time, on-site role in central Norwich, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
This role will support the Contract Supervisors and Operations Manager in facilitating all incoming requests for work. More specifically, you will be responsible for:
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Managing a busy inbox and responding to all requests and queries
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Take inbound calls from customers about new job requests
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Book workers into repair jobs
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Schedule jobs and log onto the in-house system
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Support in processing all associated paperwork
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Produce ad hoc reporting for management
This is a full-time role, working 40 hours a week, between the hours of 8AM and 5PM, Monday to Friday. This role is based wholly on site in a central Norwich location.
You will have strong IT skills and a strong working knowledge of MS Office. You will have an excellent attitude towards team collaboration and want to learn new skills. Ideally, you will have experience in a similar office administration or customer service type environment.
You will receive competitive weekly pay, free off-site parking and excellent opportunities to develop your skills.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Helpdesk Coordinator employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarize yourself with common helpdesk software and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be taking inbound calls, practice clear and concise responses to common customer inquiries to show your readiness for the role.
✨Tip Number 3
Highlight any previous experience in managing busy inboxes or scheduling tasks. Be prepared to discuss specific examples of how you've successfully handled multiple requests at once.
✨Tip Number 4
Show your enthusiasm for teamwork and learning new skills. Prepare to share instances where you've collaborated effectively with others or taken the initiative to learn something new in a previous role.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Coordinator position. Understand the key responsibilities and required skills, such as managing a busy inbox and strong IT skills.
Tailor Your CV: Customize your CV to highlight relevant experience in office administration or customer service. Emphasize your IT skills and any experience with MS Office, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention your ability to handle multiple requests and your collaborative attitude.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays plc
✨Show Your Organizational Skills
As a Helpdesk Coordinator, you'll be managing a busy inbox and scheduling jobs. Be prepared to discuss your organizational strategies and how you prioritize tasks effectively.
✨Demonstrate Strong Communication Abilities
You'll be taking inbound calls and responding to queries, so it's crucial to showcase your communication skills. Practice clear and concise responses to common customer inquiries.
✨Familiarize Yourself with MS Office
Since strong IT skills and knowledge of MS Office are essential for this role, make sure to highlight your proficiency in these tools. Be ready to provide examples of how you've used them in previous roles.
✨Emphasize Team Collaboration
This position requires a positive attitude towards teamwork. Share experiences where you've successfully collaborated with others to achieve a common goal, demonstrating your ability to work well in a team environment.
