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For Companies At a Glance
- Tasks: Join our collections team to manage high-value accounts and build relationships with merchants.
- Company: Be part of a fast-growing Fintech company making waves globally.
- Benefits: Enjoy stock options, private medical insurance, and a free gym in the office!
- Why this job: This role offers a chance to innovate and help SMEs while building your career.
- Qualifications: Fluent in English and German with at least one year in collections or credit control.
- Other info: Work in a modern office in Central London with great team socials and perks.
The predicted salary is between 28800 - 42000 £ per year.
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To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our collections & recoveries department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the company.
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Collections and recoveries understanding (customer contact strategy awareness).
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To provide a first-class service relating to the resolution of any non/under-paying merchant.
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Case management of high value accounts in arrears across varying and unique circumstances.
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Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy.
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Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both the company and the merchant.
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Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business.
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Strong communication skills, accuracy and confidence.
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The ability to deal with a variety of challenges, innovate and think on your feet.
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Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
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Data input, accurately inputting data across multiple systems.
Essential:
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Fluent in English and German.
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At least one year’s experience within Credit Control/Collections/Debt Recovery environment.
Desirable traits:
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Be highly reliable, organised and adaptable.
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HubSpot proficiency.
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Excel experience.
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Insolvency knowledge.
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Legal escalation understanding.
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Have excellent attention to detail and confidence working with data.
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Entrepreneurial mindset, with strong work ethic and can do attitude while being a team player.
We offer a comprehensive benefits package that includes:
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Stock Options.
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Private Medical insurance via Vitality.
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EAP with Health Assured.
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Enhanced Maternity and Paternity Leave.
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Modern and sophisticated office space in Central London.
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Free Gym in office building in Holborn.
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Subsidised Lunch via Feedr.
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Deliveroo Allowance if working late in office.
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Monthly in office Masseuse.
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Team and Company Socials.
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Football Power League / Squash Club., * 1
Business Support
- 1
Collections
- 1
Credit Control
- 1
Credit Risk
- 1
Data Entry
- 1
German
- 1
Payment Services
- 1
Recoveries
Collections Executive (German Speaking) - London employer: Aimee Willow Connex Ltd
Contact Detail:
Aimee Willow Connex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive (German Speaking) - London
✨Tip Number 1
Familiarize yourself with the collections and recoveries process, especially in a fintech context. Understanding how to manage high-value accounts and the nuances of customer contact strategies will give you an edge during discussions.
✨Tip Number 2
Brush up on your negotiation skills! Being able to effectively negotiate positive solutions for both the company and the merchants is crucial. Consider role-playing scenarios to practice your approach.
✨Tip Number 3
Showcase your entrepreneurial spirit by preparing examples of how you've innovated or improved processes in previous roles. This will demonstrate your proactive mindset and ability to think on your feet.
✨Tip Number 4
Since the role requires strong communication skills in both English and German, practice articulating complex ideas clearly in both languages. This will help you feel more confident during interviews and interactions.
We think you need these skills to ace Collections Executive (German Speaking) - London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Collections Executive position. Highlight key responsibilities and required skills, such as experience in Credit Control and fluency in both English and German.
Tailor Your CV: Customize your CV to reflect relevant experience in collections, debt recovery, or finance. Emphasize your communication skills and any experience you have with data input and case management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed high-value accounts or built positive relationships with clients in the past.
Highlight Relevant Skills: In your application, make sure to highlight your strong attention to detail, organizational skills, and any proficiency in tools like HubSpot or Excel. These traits are essential for the Collections Executive role.
How to prepare for a job interview at Aimee Willow Connex Ltd
✨Showcase Your Communication Skills
As a Collections Executive, strong communication skills are essential. Be prepared to demonstrate your ability to communicate effectively in both English and German during the interview. Practice articulating your thoughts clearly and confidently.
✨Understand the Collections Process
Familiarize yourself with the collections and recoveries process, especially in a fintech context. Be ready to discuss your previous experience in credit control or debt recovery, highlighting specific cases where you successfully resolved issues.
✨Demonstrate Problem-Solving Abilities
The role requires innovative thinking and the ability to handle various challenges. Prepare examples of how you've navigated difficult situations in the past, focusing on your problem-solving skills and the positive outcomes you achieved.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when managing high-value accounts. Be sure to mention any relevant experience you have with data entry and maintaining meticulous records, as well as your proficiency with tools like Excel and HubSpot.