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- Tasks: Maximize member experiences and support sales through excellent customer service.
- Company: Join a passionate fitness community dedicated to elevating member experiences.
- Benefits: Enjoy a 20% discount, free gym membership, and the chance to double your salary monthly.
- Why this job: Be part of a dynamic team that values ambition and offers growth opportunities in fitness.
- Qualifications: Must be a role model with strong customer service and leadership skills, passionate about fitness.
- Other info: Opportunity to deliver personal training sessions and engage in exciting fitness challenges.
The predicted salary is between 36000 - 60000 £ per year.
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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Job Description
Job Purpose
- To maximise every member & guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To have a thorough understanding of the fitness products/services on offer, working closely with the GM and FEM ensuring our members are benefiting from the member journey on offer.
- To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
- To take ownership of all secondary retail spend working towards KPI’s for yourself and the team.
- To manage and develop a commercially aware front of house team.
- To have a full understanding of the membership software system to enable managing member queries.
Fitness Product
- Ensure you and your team are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus.
- Support the Fitness Experience Manager with Gym Floor Tasks, Focus points, and challenges.
- Take part in new classes to ensure you can effectively communicate to members.
Commercial
- Take full ownership and accountability of the secondary spend KPI targets.
- Take full ownership of all member cancellations, and influence with revokes both in club and via phone calls.
- Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.
- Ensure the effective management of swimming lessons proactively increasing the revenue.
Qualifications
Need to be
- A role model for all club staff, leading by example with your excellent customer service, commercial, and operational skills.
- An expert in all aspects of memberships, administration, and email communication.
- An inspirational leader for your team, modelling industry-leading service levels. Organised – to ensure membership requests, queries, and complaints are dealt with promptly to provide an excellent customer experience.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- A change agent, utilising the strong relationships built with key personnel and therefore able to implement new products and initiatives as and when required.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration, and customer service.
- Target focused – to support the club with sales and retention towards achieving success for the business.
- Revenue driven – to grow the member spend per head.
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Member Experience Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager
✨Tip Number 1
Show your passion for fitness! When you apply, make sure to highlight any personal experiences or achievements in fitness that demonstrate your commitment. This will resonate with the company culture and show that you align with their values.
✨Tip Number 2
Familiarize yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness products and services will not only help you in the interview but also show that you're proactive and ready to contribute to the team.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since the role emphasizes excellent customer service, think of specific examples where you've gone above and beyond for customers in previous roles. This will demonstrate your capability to enhance member experiences.
✨Tip Number 4
Network with current employees or members of the club if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Member Experience Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Member Experience Manager position. Highlight key responsibilities and qualifications that resonate with your experience and skills.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer service, fitness knowledge, and team leadership. Use specific examples that demonstrate your ability to enhance member experiences and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Explain why you are a great fit for the role and how your previous experiences align with the company's goals and values.
Highlight Your Achievements: In both your CV and cover letter, emphasize any achievements related to sales growth, customer retention, or team development. Use metrics where possible to quantify your success and impact in previous roles.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and how it aligns with the company's values. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how it can inspire others.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Member Experience Manager role.
✨Understand the Products and Services
Familiarize yourself with the fitness products and services offered by the company. Be ready to discuss how you would communicate these offerings to members and enhance their experience based on your knowledge.
✨Exhibit Leadership Qualities
Be prepared to discuss your leadership style and how you motivate and develop team members. Share examples of how you've successfully led a team in the past, focusing on your ability to inspire and drive results.
