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- Tasks: Support the Store Manager and ensure top-notch customer service while maximizing sales.
- Company: Join Big Yellow, where our employees are the heart of our business!
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and gym discounts.
- Why this job: Make a real impact with your people skills in a supportive and fun environment.
- Qualifications: Bring a can-do attitude, management experience, and a passion for helping others.
- Other info: We celebrate diversity and welcome applicants from all backgrounds!
The predicted salary is between 28840 - 31724 ÂŁ per year.
Role: Assistant Store Manager
Location: Ilford
Salary: ÂŁ28,840 per annum (OTE ÂŁ31,724) plus benefits
Hours of work: 40 hours per week – any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door.
Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
- Provide the highest standards of customer service, in person, via email or phone
- Maximise sales at every opportunity through promoting the products and services available
- Be confident and comfortable negotiating day to day
- Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
- Propose ideas for local marketing and assist with recruitment where necessary
- Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
- Take a flexible approach to working as part of a team or individually
- Take an equal share of responsibility by being a key holder and opening/closing your store
- Coach and develop your sales advisors
- Support your store manager in all aspects of running your store
- Support your store manager to grow and develop your business
Our ideal Assistant Store Manager will demonstrate
- A “can do” attitude, not afraid of getting stuck into your work
- Management experience demonstrating a lead by example attitude
- Strong listening skills with a genuine desire to help others and learn
- The ability to problem solve whilst building rapport with customers and colleagues
- Excellent prioritisation skills and ability to make decisions
- Enthusiasm and consistency with the ability to work alone or within a team
- Hunger to improve and learn new skills and a flexible approach to your working hours
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
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Assistant Store Manager employer: Big Yellow Group plc
Contact Detail:
Big Yellow Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Show your passion for customer service! When you meet with us, share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate your eagerness to create a welcoming environment.
✨Tip Number 2
Highlight your leadership skills! Since the role requires a 'lead by example' attitude, be ready to discuss how you've successfully managed or coached a team in the past, and how you can bring that experience to our store.
✨Tip Number 3
Be prepared to talk about your sales strategies. We want to know how you maximize sales opportunities and promote products effectively. Think of creative ideas you've implemented before that could work well at Big Yellow.
✨Tip Number 4
Demonstrate your flexibility and problem-solving skills. Share instances where you've had to adapt quickly to changing situations or resolve conflicts, as this is crucial for supporting the Store Manager and maintaining store operations.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead by example and exceed targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your 'can do' attitude and strong listening skills make you a great fit for the Assistant Store Manager position.
Showcase Your People Skills: During the application process, emphasize your ability to build rapport with customers and colleagues. Provide examples of how you've successfully resolved issues or improved customer experiences in previous roles.
Highlight Flexibility and Teamwork: Mention your willingness to work flexible hours and your experience working both independently and as part of a team. This aligns with the company's emphasis on teamwork and adaptability.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past and how you can create a welcoming environment.
✨Demonstrate Leadership Qualities
Highlight your management experience and your 'lead by example' approach. Discuss specific instances where you've coached or developed team members, showcasing your ability to inspire others.
✨Prepare for Sales Scenarios
Since maximizing sales is a key part of the role, think of ways you've promoted products or services effectively. Be ready to discuss your sales strategies and how you can apply them at Big Yellow.
✨Emphasize Flexibility and Teamwork
The job requires a flexible approach to working hours and being part of a team. Share experiences that demonstrate your adaptability and willingness to collaborate with others to achieve common goals.
