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- Tasks: Deliver top-notch customer service via live-chat, phone, and email while boosting sales.
- Company: Join AlphaSense, a leader in AI-driven market intelligence trusted by over 4,000 enterprise customers.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team that empowers professionals to make smarter decisions through insights.
- Qualifications: 3-5 years of B2B sales experience with a proven track record in lead conversion.
- Other info: AlphaSense values diversity and is committed to equal employment opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About AlphaSense:
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Role: MarketResearch.com is seeking a Customer Service Specialist to deliver exceptional customer service and boost transactional sales in alignment with corporate objectives.
The successful candidate will play a pivotal role in our company’s growth and future achievements.
A Customer Service Specialist should possess a blend of strategic thinking and analytical skills to identify and qualify potential sales opportunities effectively. You must excel in customer service, ensuring every interaction is top-notch, and have a solid understanding of the sales process to engage with all organizational levels and build trust. Strong organizational skills are essential for managing CRM software and tracking client communications. Additionally, you should be collaborative, working seamlessly with various departments such as Publisher Relations, Marketing, and Accounting to ensure smooth subscription sales hand-offs.
What You’ll Do:
Inbound – Customer Service:
- Provide real-time customer service via live-chat, phone, and email.
- Respond to customer inquiries in a timely and professional manner, make appropriate product recommendations, and close sales.
- Act as a liaison between MarketResearch.com, clients, and other departments to develop processes to meet established customer service standards.
- Conduct in-depth research on inbound leads that route through to you and respond to them in a timely manner and schedule regular follow-ups for qualification following agreed company policies.
- Utilize CRM to record client activities, schedule follow-up actions, and knowledge sharing.
Outbound – Client Solutions:
- Identify and understand potential target markets.
- Utilize discovery and objection handling strategies to speak knowledgeably with decision makers and to build and qualify interest in our offerings.
- Close all transactional opportunities directly and hand off subscription opportunities to an assigned Account Manager.
- Maintain a high volume of outbound calls and emails to prospects and past customers to reinforce and re-establish relationships.
- Develop a pipeline through outbound cold calling, past buyer follow-up, and lead conversion.
- Utilize CRM to record client activities, schedule follow-up actions, and knowledge sharing.
Who You Are:
- Minimum 3-5 years of sales experience in a business-to-business sales environment.
- Authoritative business acumen to translate customer requirements into meaningful business recommendations.
- Sales professional with extensive cold calling experience.
- History of consistently meeting and exceeding sales targets.
- Highly self-motivated, self-starter.
- Proven track record of high volume lead conversion.
- Experience or knowledge of market research a plus.
- Experienced negotiator at all levels.
- Confident and highly effective communicator.
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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Customer Service Specialist employer: AlphaSense
Contact Detail:
AlphaSense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with AlphaSense's products and services. Understanding the market intelligence and AI-driven insights they offer will help you engage more effectively with potential customers and demonstrate your value during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling objections and closing sales. Since the role requires a high volume of outbound calls, being confident and articulate will set you apart from other candidates.
✨Tip Number 3
Showcase your experience with CRM software. Being able to discuss how you've used CRM tools to track client interactions and manage follow-ups will demonstrate your organizational skills and readiness for the role.
✨Tip Number 4
Highlight any previous success in meeting or exceeding sales targets. Sharing specific examples of how you've achieved results in past roles will illustrate your capability and motivation to contribute to AlphaSense's growth.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Specialist position. Highlight key responsibilities and required skills, such as customer service excellence and sales experience, to tailor your application accordingly.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet and exceed sales targets, manage CRM software, and provide exceptional customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the sales process. Mention how your skills align with AlphaSense's mission and how you can contribute to their growth and innovation.
Highlight Relevant Skills: In your application, emphasize your strategic thinking, analytical skills, and experience with cold calling. Make sure to mention any familiarity with market research, as this could set you apart from other candidates.
How to prepare for a job interview at AlphaSense
✨Understand the Company and Its Products
Before your interview, take the time to research AlphaSense and its offerings. Familiarize yourself with their market intelligence solutions and how they empower decision-making. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service excellence. Be ready to discuss how you've handled challenging situations, provided product recommendations, and ensured customer satisfaction. This will show that you can deliver the top-notch service they expect.
✨Demonstrate Sales Acumen
Since the role involves boosting transactional sales, be prepared to discuss your sales experience, particularly in a B2B environment. Share specific instances where you met or exceeded sales targets and how you approached cold calling and lead conversion.
✨Highlight Collaboration Skills
The position requires working closely with various departments. Be ready to talk about your experience collaborating with teams like Marketing or Accounting. Emphasize your ability to communicate effectively and build relationships across different organizational levels.
