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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch Retail POS & Signage solutions for key clients.
- Company: Join a dynamic company focused on innovative retail solutions and client satisfaction.
- Benefits: Enjoy 20 days of annual leave, a pension plan, and training opportunities.
- Why this job: This role offers ownership of a high-profile account and the chance to drive innovation.
- Qualifications: 10+ years in client services with strong leadership and retail POS experience required.
- Other info: Be the go-to person for client issues and inspire your team to excel.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Senior Account Director Retail POS & Signage
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities:
- Lead the account team, ensuring exceptional service delivery and client satisfaction.
- Develop strong relationships with senior client stakeholders.
- Provide innovative POS and signage solutions aligned with client expectations.
- Continuously review processes, identifying improvements for added value.
- Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
- Identify opportunities for cross-selling and up-selling additional services.
- Oversee financial aspects, including invoicing, forecasting, and budgeting.
- Act as the primary point of escalation for client issues.
- Inspire and mentor the team, driving performance and professional development.
Skills & Experience
- 10+ years of client services experience, specifically in Retail POS & Signage.
- Strong understanding of POS production, workflow, and retail landscapes.
- Proven track record of working onsite with clients and delivering outstanding customer service.
- Strong leadership skills with experience in mentoring and developing teams.
- Commercially astute with a business development mindset.
- Excellent communication, time management, and organisational skills.
What You Need to Excel in This Role
To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.
Benefits
- 20 days annual leave + bank holidays.
- Workplace pension (NEST).
- Employee Assistance & Discount Scheme.
- Training and Development Opportunities.
This role offers an exciting opportunity to take ownership of a high-profile account, lead innovation in retail POS solutions, and drive business success in a dynamic environment.
Ref: 1580607
JBRP1_UKTJ
Senior Account Director Retail POS & Signage employer: Taylor Higson
Contact Detail:
Taylor Higson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director Retail POS & Signage
✨Tip Number 1
Network with professionals in the retail POS and signage industry. Attend relevant trade shows, conferences, or webinars to meet potential clients and industry leaders. Building these connections can give you insights into the latest trends and opportunities.
✨Tip Number 2
Research the company thoroughly. Understand their current client base, recent projects, and overall market position. This knowledge will help you tailor your approach and demonstrate your genuine interest in contributing to their success.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed client accounts in the past. Highlight your experience in delivering innovative solutions and achieving financial targets to showcase your fit for the role.
✨Tip Number 4
Be ready to articulate your leadership style and how it aligns with the company's values. Emphasize your ability to inspire and mentor teams while maintaining a focus on client satisfaction and business growth.
We think you need these skills to ace Senior Account Director Retail POS & Signage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail POS and signage. Focus on relevant achievements, particularly those that demonstrate your leadership skills and client relationship management.
Craft a Compelling Cover Letter: In your cover letter, emphasize your understanding of the retail landscape and your ability to drive account growth. Use specific examples from your past experiences to illustrate how you can meet the company's needs.
Showcase Leadership Experience: Since the role requires strong leadership skills, be sure to detail your experience in mentoring and developing teams. Highlight any successful projects where you led a team to achieve significant results.
Demonstrate Client-Centric Approach: Illustrate your ability to build strong relationships with clients. Provide examples of how you've successfully managed client accounts and delivered exceptional service, ensuring client satisfaction and loyalty.
How to prepare for a job interview at Taylor Higson
✨Showcase Your Leadership Skills
As a Senior Account Director, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing talent while driving performance.
✨Understand the Retail POS Landscape
Make sure you have a solid grasp of the retail POS and signage sector. Be ready to discuss current trends, challenges, and innovative solutions that align with client expectations. This will show your expertise and commitment to the industry.
✨Build Rapport with Client Stakeholders
Since building strong relationships is key, think about how you can establish rapport with senior client stakeholders. Prepare to share strategies you've used in the past to foster trust and collaboration with clients.
✨Demonstrate Commercial Acumen
Highlight your business development mindset by discussing how you've identified opportunities for cross-selling and up-selling in previous roles. Be prepared to provide specific examples of how you've contributed to account growth and profitability.
