Customer Support Engineer

Join to apply for the Customer Support Engineer role at Kaedim

Join to apply for the Customer Support Engineer role at Kaedim

This range is provided by Kaedim. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr – $150,000.00/yr

Hi there! My name is Konstantina, I’m the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, “How hard can it be?” The answer turned out to be: very.
From trying to address my own frustration, fast forward six years later:

• we are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.
• We are supporting one of the top 10 games of all times as well as the largest e-commerce platform.
• we are profitable since 9 months post-launch
• we have raised our Series A from tier 1 Silicon Valley investors

The problem we are working towards solving is incredibly hard, but it’s what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you\’re driven and ready to solve complex problems, Kaedim is the place for you!
Here is how we work: GitHub link.
Check out our recent demo and our website.
Please Note: The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience:

• London: £30k – £65k
• Singapore: S$55k – S$120k

This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.
For Working With Us You

• Must be eager to be involved with both AI and product dev.
• Must have done this before, or be willing to learn fast.
• Must be customer driven. We think customers first and so should you.
• Must be driven to go above and beyond.
• Must be able to explain and communicate clearly.
• Must be able to work autonomously.
• Must want to work hard.
• Must be a strong communicator, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team

Responsibilities

• Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
• Tech-savvy professional who is able to explain technical information to a non-technical audience
• Strong planning and organization skills; ability to think critically
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Ability to grasp clients’ needs and recommend value-added solutions
• Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
• Collaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.
• Conduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.
• Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
• Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
• Work independently to manage projects, meet deadlines, and achieve business goals.

Qualifications

• Experience with customer support.
• Experience with at least one of the following: NodeJS, Express, Python, backend or frontend development.
• Knowledge of MySQL and database design.
• Preferred experience in REST API design and development using modern web development frameworks.
• Debugging skills and the ability to troubleshoot complex issues across the tech stack.
• Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.

Nice to haves

• Experience with React and Tailwind CSS for frontend development.
• Familiarity with WebGL and three.js for 3D graphics programming and rendering.
• Experience with containerization using Docker for application deployment and management.
• Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
• Experience with 3D modelling would be a big plus.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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