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- Tasks: Lead IT Service Management, focusing on Service Relationship, Design, and Level Management.
- Company: Join a top-tier Financial Services firm making waves in the EMEA region.
- Benefits: Enjoy hybrid work options, competitive salary, bonuses, and a comprehensive package.
- Why this job: Make a significant impact in a high-profile role with opportunities for continuous improvement.
- Qualifications: Must have IT Service Management experience, strong ITIL knowledge, and vendor collaboration skills.
- Other info: This is a Vice President level position with a chance to shape IT services.
The predicted salary is between 75000 - 125000 £ per year.
Our leading Financial Services client is looking for a talented and motivated IT Service Management Lead to take ownership of the Service Relationship Management, Service Design and Transition, and Service Level Management within the organisation.
The role plays a critical function within EMEA and is responsible for the processes and technology used to plan, deliver and support IT services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices, providing a rigorous framework for the introduction and evolution of IT Services.
This is a high-profile role, where you can really make your mark. A brilliant opportunity!
The following skills / experience are essential:
- IT Service Management background
- Strong understanding of ITIL
- Background in ITSM
- Previously worked in a large, complex organisation
- Previously worked with 3rd parties / vendors
If you are interested in this IT Service Management Lead position and meet the above requirements, please apply immediately.
Salary: Up to £125,000 + bonus + package
Level: Vice President (VP)
Location: London (good work from home options available)
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IT Service Management Lead | London, UK | Hybrid employer: Hunter Bond
Contact Detail:
Hunter Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Lead | London, UK | Hybrid
✨Tip Number 1
Make sure to highlight your experience with ITIL and IT Service Management in your conversations. This role requires a strong understanding of these frameworks, so be prepared to discuss specific examples of how you've applied them in previous positions.
✨Tip Number 2
Network with professionals in the financial services sector. Attend industry events or webinars where you can meet people who work in similar roles. This can help you gain insights into the company culture and expectations for the IT Service Management Lead position.
✨Tip Number 3
Research the company's current IT service management practices and be ready to discuss how you can contribute to their continuous improvement. Showing that you understand their challenges and have ideas for solutions will set you apart.
✨Tip Number 4
Prepare to talk about your experience working with third parties and vendors. This role emphasizes collaboration, so having concrete examples of successful partnerships will demonstrate your capability to manage external relationships effectively.
We think you need these skills to ace IT Service Management Lead | London, UK | Hybrid
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the IT Service Management Lead position. Familiarize yourself with key concepts like Service Relationship Management, Service Design and Transition, and Service Level Management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your IT Service Management background, understanding of ITIL, and any experience working in large organizations or with third-party vendors. Use specific examples to demonstrate your expertise.
Tailor Your Application: Customize your application materials to reflect the job description. Use keywords from the listing to show that you are a perfect fit for the role and align your skills with the company's needs.
Showcase Continuous Improvement: Discuss how you have contributed to continuous improvement in IT Service Management practices in your previous roles. Provide concrete examples of how you have implemented changes that enhanced service delivery.
How to prepare for a job interview at Hunter Bond
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these practices in previous roles, especially in relation to Service Design and Transition.
✨Demonstrate Your Experience with Complex Organizations
Share specific examples from your past experiences working in large, complex organizations. Discuss the challenges you faced and how you successfully navigated them, particularly in managing service relationships and vendor interactions.
✨Emphasize Continuous Improvement
Talk about your approach to continuous improvement in IT Service Management. Provide examples of initiatives you've led or contributed to that enhanced service delivery and efficiency within your team or organization.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of situations where you had to manage service level agreements or resolve conflicts with third-party vendors, and be ready to explain your thought process.
