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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring successful campaigns and high satisfaction.
- Company: POLARIS is a top marketing agency specializing in SEO for global brands.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and 25 days holiday.
- Why this job: Join a dynamic team, make an impact, and grow your career in digital marketing.
- Qualifications: 1+ years in customer success or account management; digital marketing knowledge is a plus.
- Other info: Hybrid role with opportunities for professional development and fun company events.
The predicted salary is between 35000 - 49000 £ per year.
Customer Success Manager
Location: London, UK (Hybrid Role | 3 Days in the office)
Salary Range: £35,000 basic per annum + Bonuses
About the Business:
POLARIS is a leading marketing agency specialising in SEO campaigns and consultancy, guiding organisations to increase their market share online. Based in London, we work with global businesses such as Dune London, Sodexo, Thomson Reuters, and Mars, delivering expert SEO strategies that drive measurable results.
About the Role:
Due to continued growth, we are seeking a motivated Customer Success Manager to join our team. This role focuses on nurturing and growing existing customer relationships, identifying growth opportunities, driving revenue growth through exceptional account management, and ensuring the seamless delivery of successful campaigns.
As a Customer Success Manager at POLARIS, you\’ll play a pivotal role in nurturing prospects and converting them into loyal customers. You\’ll manage a portfolio of existing customer accounts, ensuring they achieve success with their campaigns and see a measurable return on investment.
This is a consultative role, perfect for someone who enjoys strategic thinking, problem-solving, and delivering impactful digital marketing solutions. You\’ll be the go-to person for your customers, guiding them through their SEO journey and ensuring they stay engaged and invested in our services.
Key Responsibilities
- Manage a portfolio of customer accounts, ensuring successful campaign delivery and high customer satisfaction every month.
- Build and maintain strong customer relationships, delivering exceptional account management.
- Identify upselling and cross-selling opportunities by understanding customer needs and business goals.
- Use the company project management tool, Zoho Projects, to keep customer projects updated with scope, and report on progress both internally and externally.
- Deliver quarterly business reviews (QBRs) with performance insights and growth recommendations.
- Support the creation of crafting professional pitch decks using PowerPoint, SEMrush, and Google Analytics.
- Collaborate with marketing to produce engaging webinars for prospects and customers.
- Organise and track customer deliverables using CRM and project management tools.
About You:
- At least 1 year experience in a customer success or account management role.
- Experience in a digital agency or SaaS business (desirable).
- Excels in building genuine, engaging relationships with customers and prospects.
- Highly organised, detail-oriented, and ensures deadlines are met.
- Has a good understanding of digital marketing (knowledge of SEO is desirable but not essential).
- Unapologetically ambitious, self-motivated, and eager to contribute ideas that drive results.
- Experience using CRM tools and managing projects with clear timelines and deliverables.
- A consultative approach to sales, focusing on adding value rather than hard selling.
What We Offer:
- £35,000 + commission.
- 25 days holiday.
- Birthday Off.
- Loyalty holidays – complete 2 or more years of service at POLARIS and accrue 1 day extra per anniversary (up to 6 days).
- Quarterly performance bonus.
- Christmas and New Year staggered hours.
- Company events and social every month and quarter.
- Inclusion in annual profit share.
- Last Friday of every month early finish.
- A collaborative and supportive team environment.
- Opportunities for professional development and career growth.
- Flexible working arrangements (hybrid office/remote model).
- 2 x 30 minute me time breaks, you can take for a late start, extended lunch, or early finish each week with approval from line manager (for workouts, walks, or family lunches).
- Company Pension.
Reporting to: Managing Director
Join POLARIS and become part of a team dedicated to helping businesses succeed through expert SEO and Digital Marketing strategies. If you\’re ready to make an impact, build lasting customer relationships, and thrive in a role where your account management and business development skills will shine, we\’d love to hear from you!
#J-18808-Ljbffr
Customer Success Manager - #JBD08280 employer: DCA Recruitment
Contact Detail:
DCA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - #JBD08280
✨Tip Number 1
Familiarize yourself with SEO and digital marketing concepts. Even if you don't have extensive experience, showing a genuine interest and understanding of these topics can set you apart during the interview process.
✨Tip Number 2
Highlight your experience in customer success or account management roles. Be ready to share specific examples of how you've built strong relationships and driven customer satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your approach to upselling and cross-selling. Think of instances where you've identified growth opportunities for clients and how you successfully communicated those to them.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage projects and deadlines. Mention any tools you've used, like CRM systems or project management software, to keep track of customer deliverables.
We think you need these skills to ace Customer Success Manager - #JBD08280
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Manager position at POLARIS. Understand the key responsibilities and required skills, especially focusing on account management and customer relationship building.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success or account management roles. Emphasize any experience you have in digital marketing or working with CRM tools, as these are important for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of SEO and digital marketing. Use specific examples from your past experiences to demonstrate how you can add value to POLARIS.
Showcase Your Soft Skills: In your application, make sure to highlight your soft skills such as relationship building, problem-solving, and strategic thinking. These are crucial for a consultative role like the Customer Success Manager at POLARIS.
How to prepare for a job interview at DCA Recruitment
✨Understand the Company and Its Clients
Before your interview, take some time to research POLARIS and its key clients like Dune London and Thomson Reuters. Understanding their business model and how they leverage SEO will help you demonstrate your interest and knowledge during the conversation.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you successfully managed customer accounts. Highlight how you built relationships, identified growth opportunities, and ensured customer satisfaction, as these are crucial for the Customer Success Manager role.
✨Demonstrate Your Problem-Solving Skills
Since this role involves strategic thinking and problem-solving, think of scenarios where you faced challenges in account management and how you overcame them. This will show your potential employer that you can handle the demands of the position.
✨Prepare for Questions on Digital Marketing
Even if you don't have extensive SEO knowledge, familiarize yourself with basic digital marketing concepts. Be ready to discuss how you can contribute to the success of campaigns and engage customers effectively, as this is a key aspect of the role.
