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- Tasks: Manage day-to-day operations of flexible workspace and ensure occupier satisfaction.
- Company: Join MAPP, the UK's top commercial property management firm with a focus on positive impact.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Be the face of MAPP, enhancing customer experiences in a dynamic environment.
- Qualifications: 2 years of operational experience in flexible workspaces or hospitality required.
- Other info: Work Monday to Friday, 9am - 5:30pm, in a vibrant office setting.
The predicted salary is between 29000 - 31000 £ per year.
Centre Manager
Department: Site – Portfolio
Employment Type: Full Time
Location: Louisa Ryland House
Compensation: GBP 29,000 – GBP 31,000 / year
Description
MAPP is the UK’s leading specialist in commercial property and asset management, managing over GBP 30bn+ of property for various UK and overseas Fund Managers, REITs, and other property owners.
MAPP believes that property management can be a force for good. We make buildings work for people and the planet. MAPP has created a framework of Property Management to help clients navigate the new landscape and ensure a fully integrated approach.
If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference.
Title, Team and Role Summary
Title : Centre Manager
Team : Site
Who Does This Role Report Into? Regional Manager
Role Summary / Purpose and Scope
The Centre Manager will be responsible for the day-to-day running of flexible space at Louisa Ryland House, engaging with occupiers to understand their business needs.
This person should have at least 2 years of operational experience in a flexible workspace, multi-let business space, or hospitality.
The key responsibilities include occupier satisfaction, onboarding, managing day-to-day supplier relationships, and assisting with sales performance.
The ideal candidate is personable and friendly, acting as the face of the business to occupiers, and will spot opportunities to enhance customer service and satisfaction.
The Centre Manager will report to and work closely with the Building Manager and client to establish a successful space.
Skills, Knowledge and Values
Skills (People & Technical)
- Health, Safety and Environmental Management – ensuring legal requirements and ISO standards are met.
- Event implementation
- Occupier management
- Reviewing building amenities
- Understanding of flexible workspace promotion
- Collaboration with the building manager
- Developing rapport with occupiers through engagement opportunities
- Attention to detail and high levels of customer service
- Ability to use own initiative
- Effective PC skills, including Microsoft and Google packages
- Proactive and flexible attitude
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable
- Self-management including initiative and meeting deadlines
- Embracing change including technology
- Engaging with the big picture
- Great service delivery and communication
- Achieving results and prioritising work
- Innovative solutions and problem-solving
- Developing self and others
Experience and Salary
Level of Experience / Certifications:
- 2 years of experience in a similar role
- IOSH/NEBOSH desirable
Working Hours: 9am – 5.30pm Monday – Friday
Salary Range (Based on Experience): GBP 29,000 – GBP 31,000 per annum, depending on experience.
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Centre Manager employer: Mapp
Contact Detail:
Mapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarize yourself with MAPP's values and mission. Understanding how they view property management as a force for good will help you align your responses during interviews and show that you're a great cultural fit.
✨Tip Number 2
Highlight your operational experience in flexible workspaces or hospitality. Be ready to share specific examples of how you've enhanced customer satisfaction and managed relationships with occupiers in previous roles.
✨Tip Number 3
Prepare to discuss your approach to health, safety, and environmental management. Since this role requires compliance with legal requirements and ISO standards, showcasing your knowledge in these areas will set you apart.
✨Tip Number 4
Demonstrate your proactive attitude and problem-solving skills. Think of examples where you've taken the initiative to improve processes or customer service, as this aligns with the expectations for the Centre Manager role.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Centre Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your operational experience in flexible workspaces or hospitality. Provide specific examples of how you've managed customer satisfaction and supplier relationships in previous roles.
Showcase Your Values: MAPP values authenticity, accountability, and a proactive attitude. Make sure to reflect these values in your application by sharing experiences that demonstrate your alignment with their company culture.
Craft a Compelling Cover Letter: Write a personalized cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you believe property management can be a force for good and how you can contribute to MAPP's mission.
How to prepare for a job interview at Mapp
✨Show Your People Skills
As a Centre Manager, you'll be the face of the business. Make sure to highlight your experience in engaging with occupiers and building rapport. Share specific examples of how you've enhanced customer satisfaction in previous roles.
✨Demonstrate Operational Experience
With at least 2 years of operational experience required, be prepared to discuss your background in flexible workspaces or hospitality. Talk about your day-to-day responsibilities and how they relate to the role at MAPP.
✨Emphasize Problem-Solving Skills
MAPP values innovative solutions and problem-solving. Think of instances where you've successfully tackled challenges in your previous roles and be ready to share these stories during the interview.
✨Align with MAPP's Values
Familiarize yourself with MAPP's core values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable. Be prepared to discuss how you embody these values in your work and how they resonate with your personal approach.
