Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support learners, deliver engaging sessions, and provide feedback on submissions.
- Company: Join QA, a leader in digital learning and apprenticeships.
- Benefits: Enjoy 27 days holiday, competitive salary, and employee discounts.
- Why this job: Make a real impact on learners' journeys while developing your skills.
- Qualifications: Strong communication skills and a desire to learn are essential.
- Other info: This role includes a Data Technician level 3 apprenticeship.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship., * Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
-
Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning
-
Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
-
Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
-
Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
-
Professionally engage with both employers and learners to update on progress and plan for realistic progression.
-
Deal with customer questions and complaints in line with Company policy where appropriate.
-
Excellent verbal and written communication skills
-
Ability to engage and motivate learners remotely
-
Self-motivated with a customer centric focus
-
Strong planning and organising skills
-
Ability to solve problems using experience and knowledge to overcome barriers
-
Desire to learn and develop
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organisation, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
-
an enhanced disclosure check
-
Child Barring list check
-
qualification checks
-
online checks
-
medical fitness
-
identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
How we’ll help with finance matters
27 days holiday
Competitive salary
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth
Learning and opportunity is at the core of what we do – and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Digital Learning Advisor employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Learning Advisor
✨Tip Number 1
Familiarize yourself with the Digital Learning landscape. Understanding the latest trends and tools in digital education will help you engage effectively with learners and demonstrate your commitment to their success.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be engaging with learners online, being able to convey information clearly and motivate them through digital channels is crucial.
✨Tip Number 3
Get comfortable with using support tools like Zendesk. Being proficient in these platforms will enable you to respond to learner queries promptly and efficiently, which is key to providing a positive learner experience.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully navigated challenges, as this will highlight your capability to overcome barriers in a learning environment.
We think you need these skills to ace Digital Learning Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Learning Advisor position. Make sure you understand the responsibilities, required skills, and the overall mission of the company.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your communication skills, customer-centric focus, and any experience in digital learning or support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital learning and your ability to engage and motivate learners. Mention specific examples from your past experiences that demonstrate your problem-solving skills and commitment to learner success.
Prepare for References: Since the application requires references covering the previous three years, reach out to potential referees in advance. Ensure they are willing to provide a positive reference and inform them about the role you are applying for.
How to prepare for a job interview at QA Ltd
✨Show Your Passion for Digital Learning
Make sure to express your enthusiasm for digital learning and how it can positively impact learners. Share any personal experiences or insights that demonstrate your commitment to enhancing the learner experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle learner queries. Think of specific examples from your past experiences where you successfully resolved issues or provided support to learners.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts simply, so be ready to showcase your ability to engage and motivate learners remotely.
✨Familiarize Yourself with Company Policies
Understand the company's commitment to safeguarding and promoting welfare. Be prepared to discuss how you would contribute to creating a safe and inclusive environment for learners, as this aligns with the organization's values.