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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer support and technology.
- Benefits: Enjoy flexible scheduling, a competitive salary, online GP access, and discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth and volunteering days to give back to the community.
Long Description
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle click apply for full job details
Part Time Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or tech, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don’t have direct experience, having a basic understanding of routers, modems, and connectivity problems can help you stand out as a candidate who is eager to learn.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be prepared to discuss how you connect with others and maintain a calm demeanor in challenging situations.
✨Tip Number 4
Highlight your flexibility and willingness to adapt. Mention any previous experiences where you had to adjust your schedule or approach to meet the needs of others, as this aligns well with the flexible nature of the role.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to really understand what a Customer Service Advisor does, especially in a technical context. Familiarize yourself with common broadband issues and think about how your problem-solving skills can apply.
Highlight Transferable Skills: In your application, emphasize any relevant skills you have, such as being helpful, calm under pressure, and good at building relationships. These are key traits that EE is looking for.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the job description. Use keywords from the job listing to show that you’re a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how you can contribute to their team, especially in terms of customer support.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples that highlight your ability to think critically and provide solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's essential to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain complex technical issues in simple terms.
✨Emphasize Your Flexibility
This position values flexibility, so be sure to mention your adaptability. Discuss any experiences where you've successfully managed changing circumstances or schedules, showing that you can thrive in a dynamic environment.
✨Express Your Willingness to Learn
Since no specific experience is required, highlight your eagerness to learn and grow. Talk about how you approach new challenges and your enthusiasm for receiving training to enhance your skills in customer service.
