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- Tasks: Support customers with technical advice and troubleshooting via email and chat.
- Company: Join the UK's no.1 supplier in a rapidly growing company.
- Benefits: Full-time hours, Monday to Friday, in a dynamic office environment.
- Why this job: Gain technical knowledge while helping customers and enhancing your communication skills.
- Qualifications: Experience in customer service or technical sales support is required.
- Other info: Must be able to commute; driving is necessary due to location.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Technical Customer Service
Job Type: Permanent, Full Time
Location: Redditch
Job Description for Technical Customer Service:
We have an exciting opportunity to join a growing company who are the UK’s no’1 supplier within their field. They have rapidly grown since establishing 5 years ago, this opportunity is to join their customer services team. You will gain a technical knowledge of their products and support customers through their sales journey. This position is full time Monday-Friday 8am-4pm in the office. The ideal candidate would have been in a role which required a technical knowledge previously and have experience within a customer service role.
Key Duties and Responsibilities:
- Provide expert technical advice and troubleshooting support to customers via email and online chat platforms regarding products.
- Assist customers in selecting the right products based on their specific needs and applications.
- Actively participate in online forums and groups to answer questions, provide technical insights, and foster a positive brand image.
- Analyse and interpret technical data and documents.
- Resolve customer inquiries efficiently and accurately, ensuring high levels of customer satisfaction.
- Create and maintain detailed records of customer interactions on database.
- Adhere to established company policies and procedures.
Skills and Experience Required:
- A background within a customer service role, technical sales support, IT helpdesk or coordinator role required.
- Ability to commute to workplace (must drive due to location).
- Confident and competent with Microsoft packages.
- Excellent communication skills – both written and verbal.
If you feel you have the relevant skills and experience for this role please reply with your CV for consideration.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Technical Sales Support employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding their technical specifications and applications will help you provide better support to customers and demonstrate your expertise during the interview.
✨Tip Number 2
Engage in online forums or communities related to the industry. This will not only enhance your technical knowledge but also show your proactive approach to customer service and your ability to communicate effectively with potential customers.
✨Tip Number 3
Practice your troubleshooting skills. Being able to quickly and efficiently resolve technical issues is crucial for this role, so consider simulating common customer inquiries to refine your problem-solving abilities.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and technical knowledge. Be ready to discuss how you've successfully assisted customers in the past, as this will demonstrate your fit for the role.
We think you need these skills to ace Technical Sales Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Sales Support position. Understand the key duties and responsibilities, as well as the skills and experience required. Tailor your application to highlight how your background aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved technical knowledge or customer service. Provide specific examples of how you have successfully supported customers in the past, particularly in a technical context.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've communicated technical information to non-technical audiences.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Show Your Technical Knowledge
Be prepared to discuss your technical background and how it relates to the products offered by the company. Highlight any previous experience in technical sales support or customer service roles where you provided expert advice.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to showcase your written and verbal communication skills during the interview.
✨Familiarize Yourself with the Products
Research the company's products and services beforehand. Understanding their features and benefits will allow you to answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer inquiries or provided technical support. Be ready to discuss these scenarios and the impact they had on customer satisfaction.
