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- Tasks: As a Field Service Technician, you'll install, service, and repair gaming terminals.
- Company: Join Light & Wonder, a leader in gaming technology with a global presence.
- Benefits: Enjoy a competitive salary, company van, mobile phone, and career development opportunities.
- Why this job: Be part of an innovative team that values customer service and technology.
- Qualifications: Previous technical experience is a plus, but passion for tech and communication skills matter most.
- Other info: Work 40 hours a week with a flexible schedule across Camden and surrounding areas.
The predicted salary is between 25000 - 27000 £ per year.
Field Service Technician – Camden, Greater London
Client: (Client Name)
Location: Greater London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 851e8e59ca2c
Job Views: 7
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Salary Details: £25,000 basic salary plus additional £1,300 shift allowance
Location: Camden and surrounding areas
Light & Wonder is currently recruiting for Field Service Technicians to cover our customer sites around the Camden area of North London. Field Service Technicians are responsible for the service, installation, and repair of betting and gaming terminals.
Job Summary
As a Field Service Technician, you will ensure all of our customers receive the highest possible service standards and provide full instruction and ongoing training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide.
Travel around your designated geography will be required; however, other travel to other areas as needed for cover may also be required.
The role covers a key area of our business, so the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone, tablet, and all other relevant equipment and tools needed.
Key Responsibilities:
- Ensure all new shop installations are of the highest standard.
- Co-ordinate and supervise the removal of equipment from customers’ premises.
- Maintain good customer relationships with all shop staff and provide basic operating procedures, event instruction, and any information on new software/hardware.
- Maintain all shops during service calls and preventive maintenance visits in accordance.
- Carry out shop visits and maintenance on an ongoing regular basis as instructed by your Line Manager.
- Log any concerns, incidents, and feedback from customers.
Qualifications:
- Previous experience working within a technical role, ideally within the gaming/electronics field or IT sector.
- A passion for technology and the desire and ability to learn new systems.
- Clear and confident communication skills.
- Good timekeeping and the ability to work to targets.
- A full UK driving license.
- Applicants with little experience but relevant qualifications may also be considered.
Light & Wonder employs more than 350 people across three offices in the UK and is part of a global company which employs 10,000 people in more than 50 countries on six continents.
You will receive first-class training, support, and career development opportunities along with a competitive salary, additional benefits, and company bonus.
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Field Service Technician - Camden employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Camden
✨Tip Number 1
Familiarize yourself with the gaming and electronics industry. Understanding the latest technologies and trends in this field will not only help you during interviews but also show your passion for the role.
✨Tip Number 2
Highlight any previous technical experience you have, especially if it's related to gaming or IT. Even if your experience is limited, showcasing relevant qualifications can make a strong impression.
✨Tip Number 3
Prepare to discuss your communication skills and how you've maintained customer relationships in past roles. This is crucial for the Field Service Technician position, as you'll be interacting with shop staff regularly.
✨Tip Number 4
Be ready to demonstrate your problem-solving abilities. Think of examples where you've successfully resolved technical issues or improved service quality, as these experiences will be valuable in this role.
We think you need these skills to ace Field Service Technician - Camden
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Field Service Technician. Highlight your relevant experience in technical roles, especially in gaming or electronics, in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, timekeeping, and any technical qualifications you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to learn new systems. Mention specific examples of how you've maintained customer relationships or improved service quality in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete.
How to prepare for a job interview at TN United Kingdom
✨Show Your Technical Skills
Make sure to highlight any previous experience you have in technical roles, especially in gaming or electronics. Be prepared to discuss specific technologies you've worked with and how they relate to the role of a Field Service Technician.
✨Demonstrate Your Customer Service Abilities
Since maintaining good customer relationships is key, be ready to share examples of how you've successfully interacted with customers in the past. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific service calls or installations. Think through potential challenges you might face in the field and how you would resolve them effectively.
✨Emphasize Your Communication Skills
Clear communication is crucial in this role. Practice explaining technical concepts in simple terms, as you may need to train customers on new systems. Show that you can convey information confidently and clearly.
