Senior Endpoint Technical Support Engineer, null

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Senior Endpoint Technical Support Engineer

Client:

Euroclear

Location:

United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

aa4b938e051a

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Please note that this is a permanent position and we do not offer freelance/contract arrangement for the role.

We are looking for a Senior Support Engineer with strong technical knowledge in an Endpoint environment using ECM and Intune to strengthen the team.

About the team:

Come and join the End User Endpoint team! We are the experts who design, implement and support the endpoint infrastructure. We deploy and patch applications delivered to workstations (laptops, desktops, virtual machines) and keep the underlying infrastructure up to date. The team delivers second and third-line support to end-users and the onsite support teams across all entities, all to deliver a great experience to Euroclear’s engineers!

About the role:

As Senior Support Engineer , your mission is to provide our employees with reliable, secure, and fast end-user devices to reach their full potential. You seamlessly support them in the provisioning of a great end-user experience with their devices by pushing and updating software, fixing bugs, and maintaining device security.

Responsibilities:

• Maintain and monitor the ECM/SCCM infrastructure
• Incident, request, and problem management (2nd and 3rd line support) and project tasks
• Provide application support for our internal client base
• Deploy applications, debug and solve related problems on physical and virtual workstations, and endpoint infrastructure
• Manage patching for applications and operating systems on these platforms
• Report on application deployment progress and security baseline compliance
• Create and modify standard operating procedures and actively contribute to continuously improving operational processes

Requirements:

• 4-5 years of experience or equivalent in supporting a Windows end-user through ECM/SCCM, including application delivery (laptops, VDIs, SCCM, debugging, analytical skills)
• Experience with Intune and Co-Management
• Understanding of IT security principles and overall IT service management
• Knowledge of networks and firewalls
• SCCM experience including baseline management, infrastructure management, and custom reporting
• Basic scripting skills with PowerShell, MSI, or other
• Experience with Windows 10/11 (OS/upgrade)
• Excellent problem-solving and debugging skills for application issues (MSI technology, ability to read and understand installation log files)
• Eager to spot and seize opportunities for simplification and automation
• Customer-focused mentality with good communication skills, both written and verbal
• Proactive with transparent communication
• A great teammate who believes that being part of a team is a strength

Nice to have:

• Experience with third parties for workstation (SCOM / SCUP / TPM / BIOS management)

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