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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development training.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; perfect for students!
Front of House Assistant – Cardiff
Job Title : Front of House Assistant Hours : 24 per week Rate of Pay : 11.44 ph for over 21’s and NMW for under 21’s Location : Cardiff
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you! Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant - Cardiff employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Cardiff
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with our team. Whether it's in a phone call or an informal chat, let your friendliness shine through!
✨Tip Number 2
Highlight your passion for wellness and customer service in conversations. Share any relevant experiences that demonstrate your commitment to creating exceptional guest experiences.
✨Tip Number 3
Familiarize yourself with the health and wellness industry, especially spa services. This knowledge will help you engage more effectively with our team and guests.
✨Tip Number 4
Be prepared to discuss your organizational skills and multitasking abilities. Think of examples from past roles where you successfully managed multiple tasks or handled busy situations.
We think you need these skills to ace Front of House Assistant - Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Personality: Since this role emphasizes a warm personality and exceptional customer service, make sure to convey your friendly demeanor in your cover letter. Share specific examples of how you've created positive experiences for customers in the past.
Highlight Relevant Experience: If you have previous experience in customer service or hospitality, be sure to detail this in your CV. Mention any specific roles where you managed bookings, handled inquiries, or worked in a fast-paced environment.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front of House Assistant.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive demeanor throughout the conversation.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share examples from previous experiences where you successfully handled customer inquiries or managed bookings.
✨Express Your Passion for Wellness
Since Bannatyne is focused on health and wellness, convey your genuine interest in this field. Talk about any relevant experiences or personal practices that highlight your commitment to wellness.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service challenges. Think of specific situations where you provided exceptional service or resolved issues effectively, and be ready to share those stories.
