Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Helpdesk team, ensuring top-notch support and managing complex technical issues.
- Company: Join a growing West London business focused on delivering efficient IT solutions globally.
- Benefits: Enjoy a hybrid work model and competitive salary up to £50,000 with great perks.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and drive impactful IT projects.
- Qualifications: 2-3 years in IT management, strong technical knowledge, and exceptional customer service skills required.
- Other info: Relevant certifications like ITIL Foundation and experience with SAP or Mac environments are a plus.
The predicted salary is between 36000 - 60000 £ per year.
A growing business based in West London is seeking a technically adept and hands-on IT Service Desk Team Lead to oversee the IT Helpdesk, ensuring efficient and effective IT support to all users globally. You’ll provide guidance and support to the Helpdesk Team to ensure high levels of performance, whilst developing and implementing policies, procedures, and best practices. From a technical standpoint you’ll manage escalations and complex technical issues, providing advanced troubleshooting and resolution where required. From a managerial standpoint you’ll conduct regular performance reviews and provide constructive feedback to team members as well as identifying training and development needs, arranging relevant training sessions to enhance team skills and knowledge. Additionally the Service Desk Manager will lead and participate in key IT projects, ensuring deliverables are met on time. Please note this is a hybrid role and is paying up to £50,000 dependent on experience. Additionally, the company offers very good benefits.
To be considered for this role candidates must have:
- Proven experience in an IT Service Desk or similar technical support role, with a minimum of 2-3 years in a management role.
- Strong technical knowledge of IT systems, software, and hardware, Microsoft technology stack, including Office365, Intune and Azure AD.
- Leadership and team management skills, with the ability to motivate and develop a high performing team.
- Exceptional customer service skills, with a focus on delivering high quality support.
- Strong problem-solving abilities and the capability to handle complex technical issues.
- Experience with IT Service Management (ITSM) tools and frameworks, such as ITIL.
- Relevant certifications, such as ITIL Foundation, as well as SAP experience, and experience supporting a Mac environment would be desirable.
Service Desk Team Lead employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead
✨Tip Number 1
Familiarize yourself with the specific ITSM tools and frameworks mentioned in the job description, especially ITIL. Being able to discuss your experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your leadership experiences by preparing examples of how you've motivated and developed your team in previous roles. This will show that you have the managerial skills needed to lead the Helpdesk Team effectively.
✨Tip Number 3
Brush up on your technical knowledge, particularly around the Microsoft technology stack, including Office365, Intune, and Azure AD. Be ready to discuss how you've handled complex technical issues in the past.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you ensure high-quality support. Sharing specific examples of how you've resolved customer issues can set you apart from other candidates.
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Desk roles, especially any management experience. Emphasize your technical knowledge of systems like Office365, Intune, and Azure AD.
Craft a Strong Cover Letter: In your cover letter, express your passion for leading teams and providing exceptional customer service. Mention specific examples of how you've successfully managed escalations and complex technical issues in the past.
Highlight Leadership Skills: Clearly outline your leadership and team management skills. Provide examples of how you've motivated and developed your team, as well as any training sessions you've arranged to enhance their skills.
Showcase Relevant Certifications: If you have certifications like ITIL Foundation or experience with SAP, make sure to include these in your application. This will demonstrate your commitment to professional development and your expertise in IT Service Management.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Expertise
Be prepared to discuss your technical knowledge in detail, especially regarding the Microsoft technology stack, including Office365, Intune, and Azure AD. Highlight specific examples where you've successfully resolved complex technical issues.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to share your experiences in leading and developing teams. Discuss how you've motivated team members and handled performance reviews in the past.
✨Emphasize Customer Service Excellence
Exceptional customer service is key for this position. Prepare to provide examples of how you've delivered high-quality support and resolved customer issues effectively, showcasing your problem-solving abilities.
✨Familiarize Yourself with ITSM Frameworks
Understanding IT Service Management frameworks like ITIL is crucial. Brush up on these concepts and be ready to discuss how you've applied them in previous roles to improve service delivery.
