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- Tasks: Provide IT support for Windows and Mac in a fast-paced environment.
- Company: Join UTA, a leading global entertainment company with a diverse culture.
- Benefits: Enjoy competitive benefits, resources for growth, and a collaborative work environment.
- Why this job: This role offers the chance to excel in IT while making a real impact.
- Qualifications: 5+ years in IT support, advanced knowledge of desktop OS, and scripting skills required.
- Other info: Occasional after-hours support and weekend maintenance may be needed.
The predicted salary is between 43200 - 72000 £ per year.
UTA seeks an Endpoint Engineer who will provide IT support in a heterogeneous environment (Windows and Mac) with a high focus on deployment, security, user management, and automation. You will be responsible for co-managing both Intune Autopilot and Jamf images for deployment in a fast-growing environment. This Tier 3 role will also provide administration support for core business applications, including but not limited: to Windows OS, MacOS, Office 365, Box, Slack, ServiceNow, and Zoom Room VC systems.
What You Will Do
- Define and document best practices and support procedures
- Provide occasional after-hours support for Tier 3 related emergencies as well as occasional weekend maintenance actions when needed
- Provide Tier 3 support as the last tier of escalation
- Monitor, maintain, and complete New Hire Onboarding and Employee Separation requests
- Maintain asset inventory and configuration documentation
- Accept direction and developmental guidance from supervisor
- Work overtime/extended hours as required
- Work with individuals at all levels.
What You Will Need
- Experience in IT Desktop administration/engineering supporting 500 or more users
- 5+ years of relevant experience working in a similar role supporting IT Systems
- Bachelor’s degree in related field, or equivalent experience
- Advanced knowledge of desktop Operating Systems (Windows 10 and macOS)
- Advanced knowledge of Jamf enterprise management software for the Apple platform
- Advanced knowledge of Microsoft Intune management
- Group Policy design and configuration
- Active Directory/LDAP user and group administration
- Extensive experience in using SCCM / Intune Azure / Jamf to centrally manage desktop systems for software deployments and patch management.
- Extensive experience with Microsoft Active Directory (AD & Azure AD Premium)
- Advanced working knowledge of ServiceDesk ticket management systems
- Advanced PowerShell, Bash, and Python scripting experience for imaging and other administration tasks
- Experience with Windows group policy – scripting, monitoring & reporting
- Experience providing expert level Tier 3 support while mentoring less experienced technicians
- Experience with Avaya IP Office VOIP and Zoom Phone system management and interfaces
- Knowledgeable in cyber security threats and prevention strategies
- Experience building and maintaining asset inventory
- Creates, updates and maintains documentation and standard operating procedures
- Strong analytical, leadership, problem solving, organizational, and planning skills.
- Uses sound judgment when making decisions and dealing with others
What You Will Get
- The unique and exciting opportunity to work at one of the leading global entertainment companies
- Access to the tools, leadership, and resources you will need to create and drive a center of excellence
- The opportunity to do the best work of your career
- Work in an inclusive and diverse company culture
- Competitive benefits and programs to support your well-being
- Experience working in a collaborative environment with room to grow
#J-18808-Ljbffr
Endpoint Engineer, Greater London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endpoint Engineer, Greater London
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Jamf, Intune, and SCCM. Having hands-on experience or relevant certifications can significantly boost your chances of standing out.
✨Tip Number 2
Network with current or former employees of UTA on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with Tier 3 support scenarios. Be ready to share specific examples of how you've handled complex IT issues, as this role requires a high level of problem-solving skills.
✨Tip Number 4
Showcase your leadership and mentoring abilities. Since the role involves guiding less experienced technicians, be prepared to discuss instances where you've successfully led a team or trained others in your previous roles.
We think you need these skills to ace Endpoint Engineer, Greater London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Endpoint Engineer position. Highlight key responsibilities and required skills, such as experience with Windows and Mac environments, Intune, and Jamf.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT desktop administration and engineering. Emphasize your knowledge of operating systems, management software, and scripting languages that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle Tier 3 issues. Mention specific examples of how you've successfully managed user support and system deployments in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience supporting 500 or more users and your familiarity with tools like SCCM, Azure, and ServiceDesk. This will demonstrate your capability to thrive in a fast-growing environment.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with desktop operating systems, especially Windows 10 and macOS. Highlight your knowledge of Jamf and Microsoft Intune, as well as any relevant scripting skills in PowerShell, Bash, or Python.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled Tier 3 support issues in the past. Discuss specific challenges you faced and the solutions you implemented, showcasing your analytical and organizational skills.
✨Understand the Company Culture
Research UTA's values and work environment. Be ready to explain how your personal values align with theirs and how you can contribute to their inclusive and diverse culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage emergencies and after-hours support. Think of scenarios where you had to make quick decisions under pressure and be ready to share those experiences.
