Deputy Head Housekeeper

We are currently looking for enthusiastic and self-motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel., People

• Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals

• Support with engaging, training, leading, and inspiring the housekeeping team

• Ensure a consistently high level of customer care is always delivered

• Ensure the hotel achieves the set target for all housekeeping related audits

• Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction

• Maintain high staff satisfaction and manage turnover effectively

• Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel

• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business

• Conduct regular team member appraisals

• Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department

• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis

• Evaluate performance of all team members under your direction

• Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained

• Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly

• Ensure all staff are trained and adhere to lost property policy

• Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct

Quality

• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards

• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business

• Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app

• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required

• To ensure all keys are signed out and in and regular key audits are completed

• Assist with the management of lost property

• To ensure all maintenance defects are reported and rectified

• Promote a culture where all wastage is kept to a minimum

• To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary

• To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame

• To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues

• All cleaning materials and guest supplies are stored correctly

• To check from 75 to 95 rooms on daily basis

• To check all vacant ready rooms on daily basis

• Public areas and Linen Room quality checks and management

Profit

• Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages

• Take initial responsibility for managing and resolving all and any payroll or other Team Member queries

• To ensure all stores are ordered in line with company budgets

• To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis

• Linen management using the Linen Tracker

• Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment

• Previous people management experience

• Experience of dealing with budgets, including analysing profit and loss

• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills

• Excellent written and verbal communication skills

• Proficient in the use of Microsoft office packages including Word, Excel, and Outlook

• Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts

• Ability to work effectively under pressure

• Excellent organisation skills

• Ability to motivate and inspire others

• Flexible with a willingness to learn

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Benefits from working with the company:

• Two weekly payments

• Up to 28 days paid holiday per year

• Permanent contract of employment

• Career progression on to our Management Programs & Flexible Learning Courses

• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets

• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)