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- Tasks: Join our team as a Part-Time Bookings Administrator, managing client bookings and interpreter schedules.
- Company: Be part of a dynamic languages team focused on delivering top-notch interpreting services.
- Benefits: Enjoy on-site parking, career growth opportunities, monthly lunches, and Christmas bonuses.
- Why this job: This role offers hands-on experience in a fast-paced environment with a supportive team culture.
- Qualifications: Must be confident, organized, and proficient in Microsoft Office; strong communication skills are essential.
- Other info: Full training provided, with potential for occasional remote work after training.
We are looking for a Part-Time Bookings Administrator to join our languages team.
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
This part-time, office-based position offers 25 hours per week, Monday to Friday, 1:00 PM – 6:00 PM. Salary is £23,000 – £24,000 pro rata, dependent on experience and relevant skills, with full training provided.
After the full training program, there may be opportunities for occasional remote work, subject to business needs and team agreements. The core hours of 1:00 PM – 6:00 PM will generally be required.
The Part-Time Bookings Administrator will be the first point of contact for clients seeking interpreting services and for the interpreters. You will play a key role in ensuring the smooth running of our day-to-day operations, including services to be booked, scheduling appointments, requesting interpreter/translator availability, confirming bookings, making amendments as required, and filling short-notice emergency bookings.
Key Duties:
* Process bookings and inquiries efficiently in a fast-paced environment
* Schedule appointments for interpreters
* Answer the telephone and be the first point of contact for clients and interpreters
* Provide and maintain excellent customer service
* Manage interpreter/translator availability
* Confirm bookings and make amendments as required
* Fill short-notice emergency bookings
* Perform filing and general office administration tasks
You Must:
* Be a confident, self-motivated individual with a friendly and personable manner
* Be able to multi-task under pressure, manage time effectively, and prioritise tasks
* Be a strong verbal and written communicator
* Be confident speaking over the phone with clients and interpreters
* Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
* Be highly organised, accurate, and pay great attention to detail
* Be able to work as part of a team, but also independently when required
* Have a flexible and supportive attitude towards your job role and team members
Benefits:
* On-site parking
* Opportunities for career growth within the company
* Monthly lunches
* Christmas bonuses
Please note that only shortlisted applicants will be contacted for an interview
Part time Bookings Administrator employer: Silent Sounds Communications Ltd
Contact Detail:
Silent Sounds Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Bookings Administrator
✨Tip Number 1
Familiarize yourself with the interpreting services industry. Understanding the nuances of this field will help you communicate effectively with clients and interpreters, showcasing your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since you'll be the first point of contact, being confident and personable over the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools will not only help you manage bookings efficiently but also demonstrate your readiness for the role.
✨Tip Number 4
Showcase your organizational skills. Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Part time Bookings Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Part-Time Bookings Administrator position. Make sure you understand the key duties and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or scheduling. Use specific examples that demonstrate your ability to manage multiple tasks and provide excellent service.
Showcase Communication Skills: Since strong verbal and written communication is essential for this role, make sure to highlight your communication skills in your application. Provide examples of how you've effectively communicated with clients or team members in the past.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your proficiency in Microsoft Office Suite and your ability to work under pressure, as these are key aspects of the role.
How to prepare for a job interview at Silent Sounds Communications Ltd
✨Show Your Customer Service Skills
As a Part-Time Bookings Administrator, you'll be the first point of contact for clients and interpreters. Make sure to highlight your experience in providing excellent customer service during the interview. Share specific examples of how you've handled inquiries or resolved issues in the past.
✨Demonstrate Your Organizational Abilities
This role requires strong organizational skills to manage bookings and schedules effectively. Be prepared to discuss how you prioritize tasks and manage your time, especially in fast-paced environments. You might even want to bring a brief example of a time when you successfully managed multiple responsibilities.
✨Familiarize Yourself with Microsoft Office
Proficiency in Microsoft Office Suite is essential for this position. Brush up on your skills in Word, Excel, and Outlook before the interview. You could mention any relevant projects or tasks where you've utilized these tools effectively.
✨Prepare for Common Interview Questions
Think about common interview questions related to teamwork, communication, and handling pressure. Prepare answers that reflect your ability to work independently and as part of a team, as well as your friendly and personable manner, which is crucial for this role.
