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- Tasks: Lead customer journey activities and collaborate with teams to enhance customer experiences.
- Company: Join a leading banking organization focused on operational resilience and innovation.
- Benefits: Enjoy a hybrid work model, personal development support, and a collaborative environment.
- Why this job: Be part of a dynamic team driving change in the banking industry while fostering diversity.
- Qualifications: Experience in data analysis, Agile methodologies, and leading small teams is essential.
- Other info: This role offers a chance for contract extension and values inclusivity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Client:
Location:
West Yorkshire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
636ee3050cc8
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Customer Journey Manager
Duration – 6 Months
Summary
My high-profile banking client is looking for a Customer Journey Manager to join their team based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with a chance of extensions.
We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client’s Cloud Integration CJM Team! As a CJM, you will be part of a dynamic team supporting the CMO Change and Tech Decom Labs. In this role, you will lead customer journey activities within your Lab/Team, which may involve working with a small team of CJMs.
Our client is a leading organisation in the banking industry, focusing on improving and developing their operational resilience capability. Their work encompasses people, process, data, and technology, making it a varied and impactful role.
This fantastic opportunity offers two positions—one enduring and the other a six-month secondment. Our client is dedicated to promoting equal opportunities and fostering a diverse and inclusive work environment. They believe that by reflecting the diversity of their customer base in their workforce, they can better understand and meet their customers’ needs.
Key Responsibilities:
- Collaborate with the team and broader product team to understand, measure, and orchestrate Customer Journeys, with a particular focus on technology and integration across functions.
- Play a crucial role in interpreting insights and integrating them into prioritisation approaches and design choices.
- Evaluate the effectiveness of end-to-end customer journeys from both a customer and business perspective.
- Contribute to team stand-ups and retrospectives, actively participating in continuous improvement initiatives.
- Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
- Stay up-to-date with industry trends and adapt personal capabilities to drive change and innovation within the team.
- Strong experience and ability to independently analyse data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
- Comfortable with embracing uncertainty and adapting to changing circumstances, continually evolving thinking and upskilling.
- Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
- Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
- Experience leading a small team of CJMs, providing coaching and mentoring support.
- Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.
- Background in infrastructure or technology change.
- Strong understanding of systems thinking and a desire to promote it within the team.
If you are looking for a new and evolving challenge in a growing field, this is the perfect opportunity for you! Our client commits to supporting personal development and provides a collaborative environment where learning and sharing best practices are encouraged.
Don’t miss out on joining an industry-leading organisation! Apply now to be considered for the position of Customer Journey Manager.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
To speak to a recruitment expert please contact
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Customer Journey Manager - 91956, West Yorkshire employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - 91956, West Yorkshire
✨Tip Number 1
Familiarize yourself with Agile methodologies, as this role requires proficiency in Agile processes. Consider taking a short online course or reading up on Scrum and Kanban to demonstrate your understanding during the interview.
✨Tip Number 2
Highlight your experience in analyzing customer journeys and data. Prepare specific examples of how you've used data to drive improvements in customer experience, as this will be crucial for the role.
✨Tip Number 3
Showcase your ability to collaborate with senior stakeholders. Think of instances where you've successfully built relationships and influenced decision-making, as this is a key aspect of the position.
✨Tip Number 4
Stay updated on industry trends related to customer journey management and technology integration. Being able to discuss recent developments will demonstrate your passion for the field and your commitment to continuous improvement.
We think you need these skills to ace Customer Journey Manager - 91956, West Yorkshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Journey Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with customer journey mapping, data analysis, and Agile methodologies. Provide specific examples of how you've successfully led projects or teams in similar roles.
Showcase Your Skills: Make sure to highlight your analytical skills and ability to adapt to changing circumstances. Mention any tools or methods you are proficient in that relate to data analysis and customer journey management.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with this banking client and how you can contribute to their goals.
How to prepare for a job interview at TN United Kingdom
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the banking sector. Be prepared to discuss how you would measure and improve customer experiences using technology and integration.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, come ready to share examples of how you've used data to drive decision-making. Highlight any specific tools or methods you've employed in past roles.
✨Familiarize Yourself with Agile Methodologies
As the position involves working within Agile frameworks, be prepared to discuss your experience with Agile processes like Backlog Refinement and Sprint Reviews. Share how these methodologies have helped you in previous projects.
✨Demonstrate Leadership Experience
If you've led teams before, be ready to talk about your leadership style and how you've mentored others. This is crucial for building relationships with stakeholders and ensuring project success.
