Technical Customer Service (Bi-Lingual English/Italian)

Technical Customer Service (Bi-Lingual English/Italian)

What We Offer:

• Competitive salary of £13-15/hr with performance-based quarterly bonuses
• Hybrid work model, with 2 days in-office
• Generous vacation and paid time off policies
• A collaborative and supportive work environment

Responsibilities:

• Handle English & Italian emails, calls, or chats in line with company policies
• Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
• Research and resolve both internal (Tier 1) and external user-reported technical issues
• Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
• Collaborate with technical teams on escalations and help resolve complex issues.

Qualifications:

• 1-3 years of proven experience in Customer Service, particularly in a technical support role
• Basic knowledge of CSS, HTML, and website CMS tools
• Fluent in written and spoken Italian and English
• Experience in the travel, tourism, or hospitality industries is a plus
• Willingness to work shift patterns, including some weekends

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