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- Tasks: Manage neighbourhood services for tenants and leaseholders, ensuring effective communication and record-keeping.
- Company: Join a leading housing association with properties across the UK, dedicated to community support.
- Benefits: Full-time role with flexible office work; gain valuable experience in housing management.
- Why this job: Make a real impact in your community while collaborating on exciting development projects.
- Qualifications: Experience in customer service and housing management; basic DBS required.
- Other info: Temporary position for 4-5 months; personal vehicles preferred but not essential.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a housing association with properties across the UK. Currently they are seeking an experienced Neighbourhood Officer to join their London team. This is a temporary position for 4-5 months, is on a full time basis (35 hours per week) and requires a basic DBS. You would be required to work from the office at least 2 times a week and personal vehicles are preferred but not essential. Duties will include: * Provide effective customer facing neighbourhood management services to tenants and leaseholders on mixed / leasehold tenure schemes in line with policies and procedures * Work in collaboration with development team colleagues on new development projects. Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews * Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response * Working with the service charge team validate service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required. * Investigate and respond to stage 1 complaints and Members Enquiries * Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB. Instigate lega…
Neighbourhood Officer employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarize yourself with the specific policies and procedures of the housing association. Understanding their approach to neighbourhood management will help you demonstrate your alignment with their values during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience as Neighbourhood Officers. They can provide insights into the role and may even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare to discuss your experience with case management and record keeping. Be ready to share specific examples of how you've effectively managed tenant relationships and resolved issues in previous roles.
✨Tip Number 4
Research common challenges faced by Neighbourhood Officers, such as dealing with anti-social behaviour (ASB). Being able to articulate potential solutions or strategies you've used in the past will set you apart from other candidates.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Neighbourhood Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in neighbourhood management or similar roles. Provide specific examples of how you've successfully managed customer relationships and resolved issues.
Showcase Your Skills: Demonstrate your skills in record keeping, case management, and customer service. Mention any experience with housing management systems and your ability to work collaboratively with teams on development projects.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organization. Mention why you are particularly interested in working with this housing association and how you can contribute to their goals.
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Neighbourhood Management
Make sure you understand the key responsibilities of a Neighbourhood Officer. Familiarize yourself with customer-facing services, mixed tenure schemes, and how to effectively manage tenant relationships.
✨Showcase Your Collaboration Skills
Be prepared to discuss your experience working with development teams and how you've contributed to project meetings. Highlight any examples where your collaboration led to successful outcomes in previous roles.
✨Demonstrate Strong Record Keeping Abilities
Since excellent record keeping is crucial for this role, come ready to share specific examples of how you've maintained accurate records in housing management systems and how it benefited your previous employers.
✨Prepare for ASB Scenarios
Anticipate questions about handling anti-social behavior (ASB). Think of situations where you've successfully identified solutions or worked with multiple agencies to resolve conflicts, and be ready to discuss these experiences.
