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For Companies At a Glance
- Tasks: Provide on-site technical support and troubleshoot for a prestigious client in Central London.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse global team.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real impact in tech support.
- Qualifications: Experience as an on-site IT engineer or in a busy Service Desk is essential.
- Other info: We value diverse backgrounds; if you think you're a fit, apply even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Job Description
This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London.
Job Duties:
- To help determine customer needs, as the customers' first point of contact with Telefónica Tech, this is a vital role within the organisation.
- Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
- On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
- Daily checks and management, monitoring of on-site equipment.
- Triage and log tickets with 3rd party vendors.
- Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
- In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Person Requirements:
- Previous experience working as on-site IT engineer or on a busy Service Desk.
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance.
Additional Information
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Technical Support Engineer employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and equipment mentioned in the job description, such as audio-visual equipment and network devices. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Research Telefónica Tech's values—Open, Trusted, and Bold—and think about how you can embody these in your interactions. Prepare examples from your past experiences that showcase your alignment with these values, as cultural fit is often just as important as technical skills.
✨Tip Number 3
Network with current or former employees of Telefónica Tech on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the role itself, which can be invaluable during your interview.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving skills in a technical support context. Think through common issues you might encounter on-site and how you would approach resolving them, as this will show your readiness for the role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience as an on-site IT engineer or in a busy Service Desk environment. Use specific examples to demonstrate your technical proficiency and problem-solving abilities.
Showcase Your Skills: Make sure to mention any relevant technical skills, such as familiarity with audio-visual equipment, network installation, and troubleshooting. Highlight your ability to work under pressure and manage multiple tasks effectively.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are drawn to Telefónica Tech and how you embody their values of being open, trusted, and bold.
How to prepare for a job interview at Telefonica Tech
✨Understand the Company and Its Values
Before your interview, take some time to research Telefónica Tech and its core values: Open, Trusted, and Bold. Being able to discuss how these values resonate with you can demonstrate your alignment with the company's culture.
✨Showcase Your Technical Skills
As a Technical Support Engineer, you'll need to be technically proficient. Be prepared to discuss your experience with on-site support, network equipment installation, and troubleshooting. Consider bringing examples of past challenges you've faced and how you resolved them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common technical issues you’ve encountered and how you would handle them in a customer-facing role. This will show your practical knowledge and customer service skills.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist clients who aren't tech-savvy. This will highlight your ability to connect with customers effectively.
