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- Tasks: Support customers with maps services and analyse map data for quality.
- Company: Join a global tech leader known for innovation and customer focus.
- Benefits: Enjoy a hybrid work model and opportunities for personal growth.
- Why this job: Be part of a dynamic team improving user experiences with cutting-edge technology.
- Qualifications: Fluent in Japanese and English, with 2+ years in technical support preferred.
- Other info: Ideal for tech enthusiasts with a passion for mapping and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Maps Reporting Specialist with JAPANESE Language
Location: London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model: Hybrid.
Are you passionate about customer service and fluent in JAPANESE? We\’re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Japanese Language! Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.
Skills and Requirements:
- Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Japanese.
- English fluency is a requirement as all tools, communication, documentation, training, and work are in English.
- English language skills of candidates are assessed using Apple provided Comms assessment.
- Setup, configure, and maintain devices for editing, testing, and documentation as per instructions provided by Apple.
- Communicate and update Apple manager on the status of assigned tasks.
- Liaise with other support groups in Apple.
- Graduation/15 years of education is the minimum qualification requirement.
- Interest in Apple products and/or mapping (preferred but not required).
- Mac OS X experience preferred.
Ideal candidate should have:
- 2+ years technical support or other problem-solving experience required.
- Skilled researcher and comfortable using a variety of online sources.
- Keen attention to detail and self-motivated.
- Customer service background (Communications team) preferred, but not necessary.
- Perform information validation by calling if required.
- QGIS skills would be an advantage.
- Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
- Adaptable and able to learn new projects and processes.
- Can summarize information from different spoken and written sources.
- The ability to differentiate different types of meaning in complex situations, i.e., direct communications with our customers.
- Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).
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Maps Reporting Specialist with JAPANESE Language employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maps Reporting Specialist with JAPANESE Language
✨Tip Number 1
Brush up on your Japanese language skills, especially in a customer service context. Practising common phrases and technical vocabulary related to mapping services can give you an edge during the interview.
✨Tip Number 2
Familiarise yourself with Apple products and their mapping services. Understanding how these tools work will not only help you in the role but also impress the interviewers with your enthusiasm and knowledge.
✨Tip Number 3
Prepare for the Comms assessment by practising your English communication skills. Since all documentation and communication are in English, being confident in your English abilities is crucial.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples from your past experiences. Think of specific situations where you successfully resolved issues, as this will demonstrate your capability to handle the responsibilities of the role.
We think you need these skills to ace Maps Reporting Specialist with JAPANESE Language
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Maps Reporting Specialist position. Understand the key responsibilities and required skills, especially the importance of fluency in both Japanese and English.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly any technical support or customer service roles you've held. Emphasise your language skills and any experience with mapping tools or Apple products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a hybrid environment. Mention specific examples of how your skills align with the job requirements, particularly your attention to detail and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your language proficiency is clearly demonstrated. This is crucial given the emphasis on communication skills in the role.
How to prepare for a job interview at Cognizant
✨Showcase Your Language Skills
Since fluency in Japanese and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to translate a short passage or answer questions in both languages to showcase your proficiency.
✨Highlight Customer Service Experience
Emphasise any previous customer service roles you've held, especially those that required problem-solving skills. Share specific examples of how you handled challenging situations and ensured customer satisfaction, as this is key for the Maps Reporting Specialist position.
✨Familiarise Yourself with Mapping Tools
If you have experience with mapping software like QGIS, make sure to mention it. Even if you don't, showing an interest in mapping technologies and Apple products can set you apart. Research common tools used in the industry to discuss them intelligently.
✨Prepare for Technical Questions
Expect technical questions related to data analysis and reporting. Brush up on your analytical skills and be ready to discuss how you would approach tasks like validating information or troubleshooting issues with map data.
