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- Tasks: Join our team to provide top-notch customer service and manage facilities at our Kings Cross Centre.
- Company: BPP is dedicated to enhancing the learner experience in a dynamic educational environment.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development, plus flexible hours.
- Why this job: Be part of a vibrant team making a real impact in education while honing your skills.
- Qualifications: Strong communication skills and IT proficiency are essential; Health & Safety knowledge is a plus.
- Other info: Weekend and bank holiday shifts may be required; we promote equality and welcome diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised administration and enquiries team working closely with students to ensure they are getting the most from our courses.
Job Purpose:
BPP is looking for a proactive, highly motivated individual to join our Facilities and Customer Service team at our Kings Cross Centre.
This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, in a fast-paced environment.
What you’ll be doing?
- Opening / closing the building and maintaining security levels (building sweeps for people on site when closing, etc.)
- Providing excellent customer service to students, staff, and clients
- Liaising with internal departments in support of administrative tasks
- Acting as the first point of contact for facilities/building issues (building management, landlord, and contractors)
- Managing the facilities Cloud FM portal
- Acting as Health & Safety contact, First Aider, and Fire/Chief Fire Marshal
- Overseeing annual external H&S audits, covering general H&S and Fire Risk
- Building and maintaining close relationships with contractors, students, and staff
- Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
- Providing support for internal and external BPP events
What we’re looking for?
- Ability to take ownership of issues and associated responsibility for completing a task
- Well organised with attention to detail and self-disciplined with the ability to prioritise under pressure
- Ability to work within a team environment as well as independently
- Ability to build and maintain strong stakeholder relationships
- Excellent communication skills, both verbal and written
- Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint
Apply now, and take your next step with BPP Group
Knowledge in Health & Safety with a qualification is preferred.
Please note that working hours will cover the opening hours of the centre; some weekends and bank holiday cover is required.
BPP are proud to be a Disability Confident employer; if you need any reasonable adjustments for the interview process, please just let us know!
Please note the successful candidate will need to undergo a Basic DBS Check.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills, and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications, and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
Business Unit: Facilities & Customer Services
Location: London King’s Cross, United Kingdom
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Facilities and Services Officer employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Services Officer
✨Tip Number 1
Familiarize yourself with the specific facilities and services offered at BPP, especially at the Kings Cross Centre. Understanding the environment you'll be working in will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or facilities management. Be ready to share specific examples of how you've successfully handled similar responsibilities, as this will show your capability to excel in this multifaceted role.
✨Tip Number 3
Prepare to discuss your approach to health and safety protocols. Since this role involves being a Health & Safety contact, showcasing your knowledge or any relevant qualifications will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing experiences where you successfully prioritized tasks in a fast-paced environment. This will align well with the expectations of the role and show that you're ready for the challenges ahead.
We think you need these skills to ace Facilities and Services Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities and Services Officer position. Understand the key responsibilities and required skills, such as customer service, health & safety knowledge, and IT support.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to manage facilities, provide excellent customer service, and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and staff in an educational environment. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at BPP Education Group
✨Show Your Customer Service Skills
Since this role emphasizes excellent customer service, be prepared to share specific examples of how you've provided outstanding support in previous positions. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Proactivity
The job requires a proactive individual, so come ready to discuss times when you've taken initiative to solve problems or improve processes. This will show that you can take ownership of tasks and responsibilities.
✨Highlight Your Organizational Skills
Given the multifaceted nature of the role, it's crucial to demonstrate your organizational abilities. Discuss how you prioritize tasks and manage your time effectively, especially in fast-paced environments.
✨Familiarize Yourself with Health & Safety Protocols
Knowledge in Health & Safety is preferred for this position. Brush up on relevant regulations and be ready to discuss any qualifications or experiences you have in this area, as well as your approach to ensuring safety in a workplace.
