Facilities and Services Officer

Here at BPP Education Group, we have a dedicated Facilities & Customer Services team who work tirelessly to ensure the smooth day-to-day operation of every BPP Centre. Whilst their key function is to safeguard all premises, they also strive to deliver a first-class customer service to our clients, students and colleagues alike.

This is a multifaceted role, incorporating facilities and customer service responsibilities alongside Health & Safety, IT and general day-to-day duties.

What you’ll be doing:

• Opening/closing the building and maintaining security levels
• Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
• Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal (training will be offered)
• Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
• Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance, carrying out any required works as necessary
• Provide an excellent level of customer service at all times, including handling ad hoc enquiries from all building users either resolving or referring on to others as appropriate
• Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration
• Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
• Assist faculty in classrooms as and when required, with basic IT troubleshooting
• Create and issue staff and student lanyards and ensure all staff and students wear lanyards whilst on site
• Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.

What we’re looking for:

• Prior experience supporting with building security would be advantageous
• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure
• Ability to work independently and be comfortable with lone working
• Excellent time management skills with the ability to manage own workload
• Ability to build and maintain strong stakeholder relationships
• Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
• You must be proactive, highly motivated and adaptable to change
• Knowledge in Health & Safety with a qualification would be advantageous but not essential

Working hours: 7.5 hours per week Saturdays, 11:00 – 19:30

Please note that the successful candidate will be required to undergo a DBS Check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates.

BPP will select candidates for interview based on their skills, qualifications and experience.

Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.