Store Manager - 36 Hours (Whiteley), Hampshire

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Store Manager – 36 Hours (Whiteley), Hampshire

Location: Hampshire, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

cd18f01a9497

Job Views:

7

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

What we expect from you

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.

Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

A day in the life:

• Making sure your team is equipped to uphold our B Corp principles and USP.
• Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.
• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
• Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles.
• No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.
• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.
• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
• Organise rotas and holiday allocation in a fair way.
• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

A typical week would be 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Please note: We will only recruit individuals who are over the school leaver’s age.

What we look for in you

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience.
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• Demonstrated sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• The ability to train and develop your team is an essential quality for this position.
• Strong analytical ability to analyze the store’s performance.
• Excellent communication skills with the ability to manage the concerns of the team.
• Keen eye for detail to maintain store appearance.

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, ensuring that our values and ethos are never compromised.
• Be honest and respectful.
• Work collaboratively.
• Talk openly, actively listen and be aware of team dynamics.
• Take ownership of all aspects of the role.
• Proactively find solutions to problems.
• Lead a team.

The benefits:

• For each year you’re with us, you have an extra day’s holiday (up to 10 additional days).
• Enjoy your Birthday off!
• Contributory pension scheme.
• Cycle to work scheme.
• JoJo saving scheme for financial planning.
• Health and Wellbeing Hub.
• Fabulous social events.
• Up to 40% discount on products.
• Ongoing training and educational development initiatives.
• Financial wellbeing app, allowing you to access 40% of your earned wages whenever you want.

Who we are

We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort, and our employees put their heart and soul into their jobs, ensuring we offer the best products and service.

We may have grown into the UK’s leading parent and baby retailer, but we never compromise on the quality of our products – it’s part of our DNA! Our customers trust us to offer excellent quality at reasonable prices. We put our growth down to our passion for people and our commitment to running an ethical and sustainable company.

Our Values:

We embrace and welcome people from different cultures, perspectives, and experiences to create a diverse and enriched company. We work hard to recruit, develop, and retain the most talented people, regardless of background to ensure sustainable growth with diverse cultural influences.

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