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For Companies At a Glance
- Tasks: Lead the store, manage stock, and inspire your team to create memorable coffee experiences.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand, known for passion and teamwork.
- Benefits: Enjoy a paid bonus scheme, 33 days holiday, and discounts on food and drinks.
- Why this job: Be part of a vibrant culture that values individuality and community impact through coffee.
- Qualifications: Leadership experience and a passion for coffee and people are essential.
- Other info: Opportunity to become a shareholder in Coca-Cola and make a difference in local communities.
The predicted salary is between 30000 - 42000 £ per year.
Store Manager – Hanley Potteries Centre, Stoke-on-Trent
Client: Costa Coffee
Location: Stoke-on-Trent, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: fa1a9620f9c6
Job Views: 6
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Store Manager – Hanley Potteries Centre
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. You’ll be leading from the front, taking your store to new heights with your experience, resourcefulness, and wonderful team. It’s going to be a thrilling ride.
A bit about the role
Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.
What’s involved?
- Creating the perfect space for customers to kick back with our coffee
- Drumming up fresh ideas that meet customers’ ever-changing wants and needs
- Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
- Inspiring your team to get buzzed about the business
- Training and developing your team to reach their full potential
A bit about you
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Store Manager?
- Leadership experience
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity
- A brand ambassador who ensures attention to brand standards
- An ambitious character who wants to be part of our growth journey
- Ability to thrive under pressure and execute at pace
- Experience of managing, coaching, and developing team members – they could be our future leaders
What we can offer
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Paid bonus scheme with the potential to earn up to £11.5K
- 33 days holiday (inclusive of bank holidays)
- Bespoke training and development to suit your career aspirations
- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)
- Costa Discount App – 50% off food & drinks in Costa owned stores when you’re not working
- Share Incentive Plan – Giving you the chance to become a shareholder in Coca-Cola
- Salary Sacrifice Pension Scheme up to 10% matched
- Cycle to work scheme
- Opportunity to impact your local community by getting involved
And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust, and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate, and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.
At Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.
For any reasonable adjustments and general queries please contact.
Other details
- Job Family: UK_Store Managers
- Job Function: Retail Operations – Store Manager
- Pay Type: Salary
- Employment Indicator: Permanent
- Location: Costa Hanley Potteries SC Courtway 205-207 Next, NEXT, Potteries Shopping Centre, Stoke on Trent, Staffordshire, United Kingdom
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Store Manager - Hanley Potteries Centre employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Hanley Potteries Centre
✨Tip Number 1
Show your passion for coffee and customer service during the interview. Share personal stories about how you've created memorable experiences for customers in previous roles.
✨Tip Number 2
Research Costa Coffee's values and culture. Be prepared to discuss how your leadership style aligns with their emphasis on teamwork, warmth, and courage.
✨Tip Number 3
Think of innovative ideas that could enhance customer experience at the store. Present these ideas during your interview to demonstrate your proactive approach and commercial mindset.
✨Tip Number 4
Prepare examples of how you've successfully managed and developed a team in the past. Highlight specific instances where your coaching led to improved performance or morale.
We think you need these skills to ace Store Manager - Hanley Potteries Centre
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position at Costa Coffee. Understand the key responsibilities and the qualities they are looking for in a candidate, such as leadership experience and a passion for coffee.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your leadership skills, commercial mindset, and any previous experience in retail management or team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed teams, improved sales, or created positive customer experiences in the past.
Showcase Your Passion: In both your CV and cover letter, express your passion for coffee and customer service. Share any personal anecdotes or experiences that demonstrate your love for the industry and how it aligns with Costa Coffee's values.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Coffee
Make sure to express your love for coffee and how it drives your work. Share any experiences that highlight your enthusiasm for the product and how it can enhance customer experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to motivating and developing team members, as well as how you handle challenges under pressure.
✨Think Commercially
Be ready to discuss your understanding of managing costs and maximizing sales opportunities. Show that you can think strategically about the business and how to drive growth.
✨Emphasize Teamwork and Collaboration
Costa Coffee values teamwork, so share instances where you've worked collaboratively with others. Highlight how you foster a positive team environment and encourage diverse ideas.
