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- Tasks: Lead a team to ensure a smooth passenger experience at London Stansted Airport.
- Company: Join MAG, the largest UK owned airport operator, supporting over 11,600 jobs.
- Benefits: Enjoy a diverse workplace with a focus on well-being and mental health support.
- Why this job: Be part of a dynamic environment that values safety and customer satisfaction.
- Qualifications: Experience in operations and customer service leadership is essential.
- Other info: We welcome applicants from all backgrounds and offer reasonable adjustments for interviews.
The predicted salary is between 36000 - 60000 £ per year.
Meet & Greet Operations Manager – Landside
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive.
The role
This is a central part of ensuring passengers have the most positive customer experience possible. You will manage a team of 10 to deliver a safe, efficient and enjoyable passenger journey through our Meet & Greet service. Your core responsibilities will be:
- Deliver in line with Operational Strategy
- Resource Management
- Budget Management
- Ensure team received mandatory and best practice training
- Collaborate with the business to ensure contingencies and changes to parking arrangement
- Work with Data and Insights to make data driven decisions to facilitate improvements to service
- Manage external providers and partners
- Lead a high performing team in a busy, dynamic environment
- Ensure safety is at the heart of all practices
What will make you successful in the role?
In order to be successful in this position, you will possess the following:
- Experience working within a complex operational environment
- Experience of leading a customer facing service
- A track record of independent decision-making
- An emotionally intelligent and encouraging approach to leadership
- Experience developing and upskilling team members
- Clear professional communication skills
- History of managing budgets and resource plans
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing
#J-18808-Ljbffr
Meet & Greet Operations Manager - Landside employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meet & Greet Operations Manager - Landside
✨Tip Number 1
Familiarize yourself with the operational strategies of London Stansted Airport. Understanding their approach to customer service and operational efficiency will help you align your experience with their expectations during the interview.
✨Tip Number 2
Highlight your experience in managing teams in dynamic environments. Be ready to share specific examples of how you've led teams to success, especially in customer-facing roles, as this is crucial for the Meet & Greet Operations Manager position.
✨Tip Number 3
Prepare to discuss your budget management experience. Since the role involves managing budgets and resource plans, having concrete examples of how you've successfully handled financial responsibilities will set you apart.
✨Tip Number 4
Showcase your emotional intelligence and leadership style. Be prepared to explain how you encourage and develop team members, as well as how you handle challenges in a customer service context, which is key for this role.
We think you need these skills to ace Meet & Greet Operations Manager - Landside
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Meet & Greet Operations Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in complex operational environments and customer-facing services. Provide specific examples of how you've successfully led teams and made independent decisions.
Showcase Leadership Skills: Demonstrate your leadership style in your application. Discuss how you have developed and upskilled team members in the past, and how you foster a positive and inclusive work environment.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of MAG. Mention your commitment to diversity and inclusion, and how you can contribute to creating a first-class journey for both customers and colleagues.
How to prepare for a job interview at MAG (Airports Group)
✨Showcase Your Leadership Skills
As a Meet & Greet Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in dynamic environments.
✨Demonstrate Customer-Centric Thinking
This role is all about enhancing the passenger experience. Share specific instances where you've improved customer service or resolved issues effectively, highlighting your commitment to customer satisfaction.
✨Prepare for Operational Challenges
Expect questions about managing resources and budgets. Think of scenarios where you've had to make tough decisions or adapt to changes in operational strategies, and be ready to discuss your thought process.
✨Emphasize Data-Driven Decision Making
Since the role involves working with data and insights, be prepared to talk about how you've used data to inform your decisions in previous roles. Highlight any experience you have with analyzing performance metrics to drive improvements.
