Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high service standards and customer satisfaction post-product delivery.
- Company: Join Arvato UK, a leader in quality assurance and customer service.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Why this job: Be part of a team that drives continuous improvement and values customer feedback.
- Qualifications: Experience in Quality Assurance and strong customer service skills are essential.
- Other info: Work Monday to Friday, 40 hours a week, with free car parking.
The predicted salary is between 28800 - 43200 £ per year.
Location: East Midlands Gateway and Kings Norton Split
Salary:
Hours: Monday to Friday, 40 hours a week
Arvato UK are seeking to hire Quality Officer to join our Quality team. The role is to ensure high standards of service and customer satisfaction after product delivery. The ideal candidate will monitor after-sales processes, handle customer feedback, and drive continuous improvement in service quality.
Your Tasks:
- Monitor after-delivery services to ensure compliance with quality standards.
- Investigate and resolve customer complaints and service issues received from our B2B and B2C customers via our portal, ticketing or email systems.
- Conduct audits and assessments on after-delivery operations.
- Work with customer service and technical teams to improve response times and service quality.
- Analyse customer feedback to identify trends and areas for improvement.
- Develop and implement corrective and preventive action plans.
- Ensure compliance with industry regulations and company policies.
- Train staff on best practices in warehouse quality management.
Your Profile:
- Ideally experience in a Quality Assurance background from a 3PL, Logistics or manufacturing field.
- Strong Customer service back ground essential.
- The ability to prioritise complaints and manage a diverse workload.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work collaboratively across departments.
We Offer
- 25 days annual leave with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Treats
- Free car parking
#J-18808-Ljbffr
Quality Officer Job Details | 2019 employer: Bertelsmann
Contact Detail:
Bertelsmann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer Job Details | 2019
✨Tip Number 1
Familiarize yourself with the specific quality standards and regulations relevant to the logistics and manufacturing sectors. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high service quality.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints or improved service quality in previous roles. Being able to share concrete experiences will showcase your problem-solving skills and customer service background.
✨Tip Number 3
Network with professionals in the quality assurance field, especially those who work in logistics or 3PL environments. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing to discuss how you've effectively partnered with other departments in past roles. Highlighting your teamwork skills will align well with the collaborative nature of the Quality Officer position.
We think you need these skills to ace Quality Officer Job Details | 2019
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Quality Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in Quality Assurance, particularly in logistics or manufacturing. Use specific examples to demonstrate your problem-solving skills and customer service background.
Showcase Your Skills: Make sure to highlight your strong communication and analytical skills in your application. Provide examples of how you've successfully managed customer complaints or improved service quality in previous roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Quality Officer role. Mention your understanding of compliance with industry regulations and your ability to work collaboratively across departments.
How to prepare for a job interview at Bertelsmann
✨Understand Quality Standards
Make sure you familiarize yourself with the quality standards relevant to the logistics and manufacturing sectors. Be prepared to discuss how you have ensured compliance in your previous roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints or service issues in the past. Highlight your analytical skills and how they contributed to improving service quality.
✨Demonstrate Collaboration
Since the role requires working with various teams, think of instances where you've successfully collaborated across departments. Emphasize your communication skills and ability to work as part of a team.
✨Prepare for Customer Feedback Analysis
Be ready to discuss how you analyze customer feedback to identify trends. Share any specific tools or methods you've used to implement corrective actions based on this analysis.
