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For Companies At a Glance
- Tasks: Lead the store team to achieve business goals and deliver an exceptional client experience.
- Company: Join Alexander McQueen, a luxury fashion house known for its creativity and individuality.
- Benefits: Enjoy a collaborative work culture with opportunities for personal and professional growth.
- Why this job: Be part of a brand that values empowerment, teamwork, and kindness in a dynamic luxury environment.
- Qualifications: Experience in luxury retail management and a passion for coaching and developing teams are essential.
- Other info: Flexibility for retail hours is required; apply through the 'Apply now' button.
The predicted salary is between 43200 - 72000 £ per year.
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
- Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The role
As the Harrods Store Manager you will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. You will be responsible for setting up and implementing the strategy and vision of the store, providing recommendations and improvement plans based on your store’s performance.
Within your role, you will be leading by example and guarantee excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. You will drive excellence in all Client touch points through empowering and developing the store team. You will perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, team leadership, as well as visual merchandising presentation.
Key Accountabilities
Business Leadership & Client Development
- Define, execute, and monitor your store’s plan to accomplish commercial targets and KPIs.
- Develop a Client Centric Culture aimed to maximize the existing clients and enlarge the client base through CRM Initiatives.
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Ensure exemplary client service level in store.
- Ensure that you are constantly informed of the evolution of trends in the local luxury market.
Team Leadership
- Build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.
- Act as a coach and motivator for all your team staff using effective communication and constructive feedback.
- Effectively communicate the vision, strategy and the key priorities for your store and align team on common objectives.
- Collaborate with HR for talent acquisition, mobility, employee relations as needed.
- Ensure a consistent onboarding experience for all new hires within the store, with a particular focus on Brand, Client Experience, Products and Systems.
- Identify talent and support teams’ development by creating tailored development plans to support their growth.
- Ensure efficient team scheduling and cooperation to support the store operation.
Store Operations
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
- Manage inventory activities taking into account related inventory results and operational guidelines.
- Adhere to and reinforce brand visual merchandising guidelines.
- Ensure the strictest application of the Flagship’s upkeep and maintenance standards.
Key Requirements
- Significant experience in a similar role within a luxury fashion house.
- Genuine talent for managing, coaching and developing a team.
- Strong commercial spirit and business acumen: drive for results, setting of SMART objectives and mastery of KPIs.
- Strategic thinking and analytical mindset that promotes business development.
- Able to handle competing priorities in a fast-paced environment and maintain a positive working environment.
- Strong verbal and written communication skills and excellent organizational skills.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and retail applications i.e CRM tools.
- Flexibility to work a retail schedule which will include evenings, weekends, holidays and ad hoc travel.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 03/03/2025 by TN United Kingdom
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Store Manager - Harrods, Greater London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Harrods, Greater London
✨Tip Number 1
Familiarize yourself with Alexander McQueen's brand values and key behaviors. Understanding their emphasis on empowerment, teamwork, respect, and kindness will help you align your leadership style with their culture, which is crucial for a Store Manager role.
✨Tip Number 2
Showcase your knowledge of the luxury fashion market during your interactions. Being well-versed in current trends and competitor strategies will demonstrate your strategic thinking and analytical mindset, both of which are essential for driving business development.
✨Tip Number 3
Prepare to discuss your experience in team leadership and development. Highlight specific examples where you've successfully coached and motivated a team, as this aligns with the role's focus on building a positive and collaborative working environment.
✨Tip Number 4
Be ready to talk about your approach to client-centric culture and CRM initiatives. Sharing how you've previously maximized client engagement and expanded client bases will resonate well with the expectations for this position.
We think you need these skills to ace Store Manager - Harrods, Greater London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Alexander McQueen's history, values, and current creative direction. This will help you align your application with the brand's ethos and demonstrate your genuine interest.
Highlight Relevant Experience: Emphasize your significant experience in luxury fashion management. Provide specific examples of how you've successfully led teams, achieved commercial targets, and enhanced client experiences in previous roles.
Showcase Leadership Skills: Illustrate your ability to coach and develop a team. Mention any strategies you've implemented to foster a positive work environment and how you've effectively communicated vision and objectives to your team.
Tailor Your Application: Customize your CV and cover letter to reflect the key requirements listed in the job description. Use keywords from the posting to ensure your application resonates with the hiring team and showcases your fit for the role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on empowerment and collaboration.
✨Understand the Brand's Values
Familiarize yourself with Alexander McQueen's key behaviors: Empowerment, Teamwork, Respect, and Kindness. Be ready to discuss how you embody these values in your work and how you would promote them within the store.
✨Demonstrate Client-Centric Thinking
Prepare to discuss strategies you've implemented in previous roles to enhance client experiences. Highlight your understanding of CRM initiatives and how you can grow the client base while maintaining exceptional service.
✨Be Ready for Operational Questions
Expect questions about store operations, compliance, and inventory management. Show that you have a strong grasp of operational guidelines and can ensure the store runs smoothly while adhering to brand standards.
