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- Tasks: As a Field Service Technician, you'll install, service, and repair gaming terminals.
- Company: Join Light & Wonder, a leader in land-based gaming technology and innovation.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and health-focused perks.
- Why this job: Be part of a dynamic team that values customer service and tech innovation.
- Qualifications: Passion for tech, strong communication skills, and a full UK driving license required.
- Other info: Flexible work schedule with travel opportunities and a supportive company culture.
The predicted salary is between 26000 - 29000 £ per year.
Social network you want to login/join with:
Client:
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d07de0318936
Job Views:
97
Posted:
03.03.2025
Job Description:
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Salary Offer: £26,000 base salary with an additional £1,300 shift allowance.
Light & Wonder is currently seeking Field Service Technician(s) to cover customer sites across the Ilford area. Field Service Technicians will be responsible for servicing, installing, and repairing betting and gaming terminals.
As a Field Service Technician, you’ll ensure that our customers receive top-notch service and provide comprehensive instruction and ongoing training as needed. Additionally, you’ll assist in developing customer service procedures and continually improving service quality.
Travel within your designated area will be necessary, with potential travel to other regions for coverage as required.
This role is crucial to our business, requiring 40 hours per week on a rotating 5-day schedule. You’ll be equipped with a company van, mobile phone, tablet, and all necessary tools.
Key Responsibilities:
- Ensure all new shop installations meet high standards.
- Coordinate and supervise equipment removal from customer premises.
- Maintain positive customer relationships, providing basic operating procedures, event instructions, and information on new software/hardware.
- Conduct shop visits and maintenance regularly as instructed by your Line Manager.
- Log customer concerns, incidents, and feedback.
Qualifications:
- Passion for technology and willingness to learn new systems.
- Strong customer service abilities.
- Clear and confident communication skills.
- Punctuality and ability to meet targets.
- Full UK driving license.
- Candidates with relevant qualifications but limited experience may also be considered.
- Previous experience in a technical role, ideally within gaming/electronics or IT, is preferred.
You may have experience in roles such as Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, or Field Service Customer Engineer.
What can we offer?
- Annual performance bonus
- 25 days’ holiday
- 1 day paid leave to work on charitable projects
- Half Day for Health (encouraging you to take time away for you & your wellbeing)
- 1 Celebratory day leave (Use for Birthday, Anniversary, an additional day you may celebrate)
- 5% employer pension contributions
- Employee Assistance Programme (EAP)
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
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Field Service Technician: Ilford, Greater London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician: Ilford, Greater London
✨Tip Number 1
Familiarize yourself with the latest gaming technology and products. Understanding the specific systems and equipment used in the industry will give you an edge during interviews and demonstrate your passion for the field.
✨Tip Number 2
Highlight any previous customer service experience you have. Since this role emphasizes strong customer relationships, showcasing your ability to communicate effectively and resolve issues will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Field Service Technician, you'll need to troubleshoot and repair equipment on-site, so be ready to share examples of how you've successfully handled technical challenges in the past.
✨Tip Number 4
Make sure you have a valid UK driving license and are comfortable with travel. Since the job requires visiting various customer sites, being able to demonstrate your reliability and punctuality in this regard will be crucial.
We think you need these skills to ace Field Service Technician: Ilford, Greater London
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Field Service Technician position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical roles, especially those related to gaming, electronics, or IT. Mention specific skills that align with the job requirements, such as customer service abilities and technical knowledge.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your passion for technology and your commitment to providing excellent customer service. Use examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with new systems or technologies in the past, as this role requires a willingness to learn and adapt.
✨Demonstrate Strong Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific instances where you successfully resolved customer issues or improved their experience, as maintaining positive relationships is key in this role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the position involves providing instructions and training, being able to communicate effectively will be crucial. Consider doing mock interviews to refine your communication skills.
✨Be Punctual and Professional
Arrive on time for your interview and dress appropriately. Punctuality reflects your ability to meet targets and shows respect for the interviewer's time, which is important in a role that values reliability.
