Field Service Engineer - Level 3

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Client:

Smiths Detection

Location:

Hertfordshire, United Kingdom

EU work permit required:

Yes

Job Reference:

997b8433a644

Job Views:

88

Posted:

03.03.2025

Job Description:

SMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe.

Life At Smiths:

1. Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat.
2. Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success.
3. Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML.
4. International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business.

We are seeking a highly skilled and motivated Field Service Engineer to join our team. Your main base location will be Heathrow Airport, and the successful applicants will live within a 1-hour commute from there. There would be an expectation to attend site at Hemel Hempstead and/or other UK sites when required.

As a highly developed Field Service Engineer, this individual has had broad experience and training in the support of one or more products in the non-intrusive detection field. This individual must be team-oriented and flexible, and actively seek to share information and assist peers. Possesses advanced electromechanical product training, including technical and operator training, and is capable of conducting operator-level training to end users. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Must be able to be cross-trained on all products in the company’s product portfolio and service them at customer sites across the UK. Have a willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & PowerPoint) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys), and repairs equipment at customer sites. Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed. Must be able to travel extensively, and when not on travel, the individual will provide technical assistance to the field service community. Conducts follow-up calls with the customer to check system status.

Key Responsibilities:

1. Responsible for meeting daily service repair needs and driving customer satisfaction.
2. Installs, repairs, and maintains equipment in the field; provides customer training as required.
3. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
4. Order, install, and return parts and manages repair parts cycle time.
5. Reviews all logs for open issues and prepares formal reports to customers as necessary.
6. Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
7. Ensures that tools and test equipment are properly maintained and calibrated.
8. Assesses product/equipment performance based on field support data; recommends modifications or improvements.
9. Seeks to provide technical support to customers and other service professionals as required.
10. May participate in site surveys, pilot program service activities, attend meetings, champion special projects, and prepare exclusive reports.
11. Possesses a solid level of technical knowledge on the company’s products.
12. Maintains clear and concise business communication proficiency, both oral and written.
13. Establishes and maintains a close relationship with senior level FSEs and Product Specialists in order to support the needs of the customer and remain aware of current technical trends.
14. Exercises every available measure to control and minimize costs.
15. Travel, overtime, and work hours outside of Monday – Friday may be required.
16. Comply with and ensure department compliance with Company health, safety, and environmental policies.
17. Other duties as required.

Technical Knowledge:

1. Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
2. Equivalence achieved through comparative work and life experience is acceptable.
3. Experience with mechanical and air-conditioning systems desirable.
4. Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
5. Computer literacy, competency in the use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
6. Use of metrology and handheld tools.
7. Experience in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment is desirable.
8. Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Skills and Abilities:

1. Due to the level of UK Security Clearance required, you need to have lived/worked in the UK for a minimum of 5 years.
2. Valid / Current UK Driving Licence.
3. Able to work autonomously.
4. Self-motivated, proactive, reliable, and accountable individual.
5. Excellent customer service skills and the ability to handle stressful situations.
6. Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
7. While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
8. Individuals should possess good communication skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must have own credit card (this will be reimbursed) and be willing & able to travel at short notice.
9. An FSE must be team-oriented and flexible, and actively seeks to share information and assist their peers.

Benefits:

1. Competitive salary and overtime, bonus and more.
2. Company vehicle provided.
3. Opportunity to work on high-visibility projects.
4. Continuous training and development opportunities.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( or LinkedIn.

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