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- Tasks: Maintain and service vending machines while ensuring top-notch customer support.
- Company: Join Broderick's, a vibrant family-run business that values innovation and growth.
- Benefits: Enjoy a company vehicle, increasing holiday entitlement, pension, and performance bonuses.
- Why this job: Be part of a dynamic team where your ideas matter and you can grow professionally.
- Qualifications: 2 years of technical/mechanical experience required; electrical knowledge is essential.
- Other info: Flexibility for occasional overtime and travel may be needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Vending / Field Service Engineer
Location: Newcastle
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Broderick’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.
About the role:
We are now recruiting for a Field Service Engineer to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.
Responsibilities:
- You will be responsible for the service and maintenance of our vending machines with the following:
- Respond to machine faults/failures within agreed SLA
- Focus and accountability on quality, standards and continual improvement
- Working closely with the operations team to ensure delivery of excellent customer service
- Train staff on DIY sites showing them the operational features of the equipment/machines once installed
- Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
- Support with site surveys and machine installations when applicable
- Be smart and presentable at all times with a flexible approach to work
- Provide cover to other areas as required by service desk to cover for holiday/sickness
Person Specification & Qualifications:
- Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
- Basic electrical understanding and experience essential, advanced electrical engineering desirable
- Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
- Excellent communication skills with a focus on customer service
- Excellent IT skills essential
- Digital media experience an advantage
- A problem solver with a can-do approach
- A good team player who strives to deliver company goal and objectives
- Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
- Full UK driving licence
- Industry manufacture experience an advantage but full training will be provided.
This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.
Benefits:
The business will offer a company vehicle, holiday entitlement increasing with length of service, pension and a discretionary company bonus based on KPI’s.
If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now.
Additional pay:
Bonus scheme
Schedule:
Day shift
Weekend availability
Experience:
Electrical engineering: 1 year (preferred)
Mechanical engineering: 1 year (preferred)
Vending engineering: 1 year (preferred)
Licence/Certification:
FULL, UK CLEAN DRIVING (required)
Work Location: In person
Please click the APPLY button to submit your CV for this role.
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Vending / Field Service Engineer employer: The Engineer
Contact Detail:
The Engineer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer
✨Tip Number 1
Make sure to highlight your technical and mechanical engineering experience during the interview. Be prepared to discuss specific examples of how you've solved problems in previous roles, especially in the vending industry.
✨Tip Number 2
Demonstrate your customer service skills by sharing stories where you went above and beyond for a client. This will show that you understand the importance of customer satisfaction in this role.
✨Tip Number 3
Familiarize yourself with the company's values and culture. Since Broderick's is a family-run business that values new ideas, think of ways you can contribute to their growth and be ready to share those ideas.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role may require occasional overtime or travel, showing that you're willing to go the extra mile will make you a more attractive candidate.
We think you need these skills to ace Vending / Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical and mechanical engineering experience, especially in the vending industry. Emphasize any relevant certifications and your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service focus and ability to work under pressure. Mention specific examples of how you've successfully handled machine faults or provided excellent service in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with electrical and mechanical engineering. If you have worked in the vending industry before, make sure to detail your responsibilities and achievements.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Broderick's and your willingness to adapt and learn. Highlight your proactive approach and readiness to contribute to the team's success.
How to prepare for a job interview at The Engineer
✨Show Your Technical Skills
Be prepared to discuss your technical and mechanical engineering experience in detail. Highlight any specific projects or challenges you've faced in the vending industry, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service
Since the role is customer-focused, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and locations. Be sure to express your willingness to adapt to changing circumstances and your ability to work under pressure while maintaining a positive attitude.
✨Prepare Questions About the Company
Research Broderick's and prepare thoughtful questions about their operations and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
