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- Tasks: Troubleshoot technical issues and provide top-notch customer support.
- Company: Join a cutting-edge cybersecurity innovator focused on zero trust security solutions.
- Benefits: Enjoy a competitive salary, bonuses, 401k, health, and dental benefits.
- Why this job: Make a real impact in cybersecurity while working in a dynamic, innovative environment.
- Qualifications: Bachelor’s degree in IT or related field and 5+ years of relevant experience required.
- Other info: Ideal for those passionate about network security and eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading cybersecurity innovator specializing in zero trust security solutions that prevent unauthorized access and strengthen overall security. Backed by venture capital, they continue to drive innovation and expand their impact. The team is seeking a Technical Support Engineer (PST/CST) to troubleshoot issues, resolve technical challenges, and ensure seamless customer support.
Ready to make an impact? Apply today!
Responsibilities:
- L3 Support
Skills/Must have:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of relevant work experience (Network/Security/SaaS Support)
- Proficiency in Active Directory, Windows, and PowerShell scripting
- Knowledge of Linux systems
- Proven experience in a technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills
- Willingness to learn and adapt in a fast-paced environment
- Strong understanding of network security skills and the ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
Benefits:
- Bonus
- 401k
- Health
- Dental
Salary:
- $150,000
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3 Feb 2025 1573338 Technical Support Engineer - Technology Vendor $150,000 San Francisco, Unite[...] employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 Feb 2025 1573338 Technical Support Engineer - Technology Vendor $150,000 San Francisco, Unite[...]
✨Tip Number 1
Familiarize yourself with the latest trends in zero trust security solutions. Understanding the core principles and recent advancements in this area will not only help you during interviews but also demonstrate your commitment to staying updated in the cybersecurity field.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in Active Directory, Windows, and PowerShell scripting. Being able to showcase your hands-on experience with these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that test your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved technical challenges, particularly in a fast-paced environment.
✨Tip Number 4
Network with professionals in the cybersecurity industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 3 Feb 2025 1573338 Technical Support Engineer - Technology Vendor $150,000 San Francisco, Unite[...]
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of relevant work experience in Network, Security, or SaaS Support. Use specific examples that showcase your problem-solving skills and technical expertise.
Showcase Technical Skills: Clearly list your proficiency in Active Directory, Windows, PowerShell scripting, and Linux systems. Mention any specific projects or tasks where you utilized these skills effectively.
Demonstrate Communication Skills: Since excellent communication is crucial for this role, include examples of how you've successfully communicated technical information to non-technical stakeholders or collaborated with team members.
Express Your Commitment to Innovation: In your application, convey your commitment to innovation, integrity, and excellence. Share instances where you contributed to innovative solutions or improvements in your previous roles.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows, and PowerShell scripting. Highlight specific examples where you've successfully resolved technical challenges, especially in a cybersecurity context.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical abilities and approach to complex problems.
✨Communicate Clearly and Effectively
Strong communication skills are essential for a Technical Support Engineer. Practice explaining technical concepts in simple terms, as you may need to interact with customers who are not technically savvy.
✨Emphasize Your Adaptability
The cybersecurity field is fast-paced and ever-changing. Be ready to discuss how you've adapted to new technologies or processes in the past, demonstrating your willingness to learn and grow within the role.
