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For Companies At a Glance
- Tasks: Lead daily gym operations, manage the fitness team, and ensure top-notch customer service.
- Company: Join a 5* Leisure Management company known for luxury and high-end fitness experiences.
- Benefits: Enjoy a fantastic work environment, career progression opportunities, and a supportive culture.
- Why this job: Be part of a dynamic team that values excellence in fitness and customer interaction.
- Qualifications: Management experience in premium gyms; fitness qualifications preferred.
- Other info: Must be detail-oriented, organized, and possess excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Gym Manager – 5* Leisure Management Company – Reading
My client, a 5* Leisure Management company operating high-end corporate and luxury residential developments, is now recruiting for a Gym Manager in the Reading area. This facility hosts a gym with unrivalled top-of-the-range equipment, group exercise, and personal training.
As the Gym Manager, you will be responsible for the day-to-day operation, driving the quality of standards within the fitness team and programme on offer whilst ensuring the delivery of exceptional levels of customer service.
Duties:
- You will take responsibility for all operational aspects of the Gym including quality, rota management, team management and development, maintenance & health and safety, customer service, organising external practitioners, treatments, and personal training.
- You will also be responsible for the service level performance of the gym ensuring that finance and control procedures are implemented.
- You will lead a team responsible for the highest achievements in customer service and guest interaction. Service delivery must be at the highest level at all times.
Skills and Experience:
- Management experience of running a private gym or well-being facility within a premium environment.
- A strong understanding of 5* customer service and standards.
- Diversity of working with a range of clientele and building positive relationships.
- Experience of operating facilities within the leisure / fitness / well-being sectors.
- Ability to lead and motivate team members.
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint, and Excel.
- Good understanding of health and safety requirements of a gym and swimming pool.
- Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure.
- Must be detail-oriented and organized.
- Excellent customer service, communication, and interpersonal skills required.
- Well presented, professional, and approachable character with management experience.
Desirable Qualifications:
- Fitness qualified, minimum Level 2 Fitness Instructor.
- First Aid and/or RLSS Emergency Responder qualified.
This company offers a fantastic working environment, great culture and are renowned for driving succession plans for personal career progression.
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Gym Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Manager
✨Tip Number 1
Make sure to highlight your management experience in the fitness industry during your interview. Share specific examples of how you've successfully led a team and improved customer service standards in previous roles.
✨Tip Number 2
Familiarize yourself with the latest trends in gym management and customer service excellence. Being knowledgeable about current best practices will show that you're proactive and dedicated to maintaining high standards.
✨Tip Number 3
Prepare to discuss how you would handle multiple tasks and maintain efficiency in a busy gym environment. Think of scenarios where you've successfully managed competing priorities and kept your composure.
✨Tip Number 4
Demonstrate your understanding of health and safety requirements in a gym setting. Be ready to talk about how you ensure compliance and create a safe environment for both staff and clients.
We think you need these skills to ace Gym Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Gym Manager position. Understand the key responsibilities and required skills, such as management experience in a premium environment and a strong grasp of 5* customer service standards.
Tailor Your CV: Customize your CV to highlight relevant experience in managing gyms or wellness facilities. Emphasize your leadership skills, customer service excellence, and any specific qualifications like Level 2 Fitness Instructor or First Aid certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, make sure to emphasize your computer literacy, organizational skills, and ability to handle multiple tasks efficiently. These are crucial for the Gym Manager role and will set you apart from other candidates.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples of how you've successfully led a team in a gym or wellness facility, focusing on your ability to motivate and develop staff.
✨Demonstrate Customer Service Excellence
Since the role emphasizes 5* customer service, come equipped with examples of how you've gone above and beyond for clients in past positions. This could include resolving complaints or enhancing the customer experience.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety regulations relevant to gyms and swimming pools. Be ready to discuss how you ensure compliance and maintain a safe environment for both staff and clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to switch priorities quickly and how you maintained efficiency and composure.
