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- Tasks: Provide top-notch customer service to Finnish-speaking clients via phone, chat, and email.
- Company: Join Young Living, a leader in essential oils with over 25 years of innovation.
- Benefits: Enjoy competitive pay, bonuses, health insurance, and 24 days of leave!
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction.
- Qualifications: Fluent in Finnish and English, with customer service experience preferred.
- Other info: Remote work opportunity with occasional travel for training and events.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Customer Services Advisor – Finnish Speaker (Remote) Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products. Our EMEA customer service team is based in the UK and Johannesburg. Job description You will be working with European customers, primarily those based in the Finnish speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets. Key Responsibilities: Communicate with all customers (English and Finnish) by phone, e-mail, or in person and provide excellent and accurate service to their requests. Make sure standards are met or exceeded for customer service levels. Show a high level of professionalism with excellent verbal and written skills. Identify problems with customer accounts and/or orders and solve them accordin…
Customer Services Advisor employer: Young Living Essential Oils
Contact Detail:
Young Living Essential Oils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with Young Living's products and values. Understanding their commitment to sustainable farming and the quality of their essential oils will help you connect better with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your Finnish and English communication skills. Since you'll be interacting with customers in both languages, being fluent and confident in your verbal and written communication will set you apart from other candidates.
✨Tip Number 3
Highlight any previous customer service experience you have, especially in a call center environment. Be ready to share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Prepare to discuss situations where you've had to think on your feet and come up with innovative solutions to customer problems.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your advanced fluency in Finnish and English. Provide examples of how you've used these skills in previous customer service roles.
Showcase Customer Service Experience: Detail your previous experience in customer service or call center environments. Use specific examples to demonstrate how you provided excellent service and resolved customer issues.
Demonstrate Problem-Solving Abilities: Include instances where you identified and solved problems effectively. This will showcase your innovation and good judgment, which are key for this role.
Express Teamwork and Professionalism: Mention your ability to work as part of a team and maintain professionalism under pressure. Highlight any relevant experiences that illustrate these qualities.
How to prepare for a job interview at Young Living Essential Oils
✨Showcase Your Language Skills
Since this role requires advanced fluency in Finnish and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your proficiency.
✨Highlight Your Customer Service Experience
Discuss your previous experience in customer service or call center environments. Share specific examples of how you handled difficult situations or exceeded customer expectations to illustrate your strong customer focus.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you identified and resolved issues with customer accounts or orders. Highlight your innovative thinking and good judgment in making decisions under pressure.
✨Emphasize Teamwork and Communication
This role involves constant communication with supervisors and teamwork. Be ready to share examples of how you've effectively collaborated with others and maintained open lines of communication in past roles.
