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For Companies At a Glance
- Tasks: Design and develop user-centred digital services while championing inclusive design practices.
- Company: Join Akkodis, a leading service provider focused on innovative solutions and user experience.
- Benefits: Enjoy hybrid work options, travel opportunities, and a dynamic team environment.
- Why this job: Be part of a transformative consultancy that values creativity and user-centricity in design.
- Qualifications: Experience in service design, GDS standards, and agile environments is essential.
- Other info: Security clearance required; apply now for an exciting challenge!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Designer – Consultant (SC cleared)
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products.
Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance.
The Role
As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.
The Responsibilities
* Maximise the value from the inception to real life application of Service Design.
* Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
* Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking/user-centricity
* Work on new ideas and work alongside solution team to design and develop innovative products and services
* Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation
The Requirements
* Proven experience working across a service design process, autonomously with minimal support
* Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
* Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
* Ability to identify potential accessibility barriers for complex user groups
* Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar
* Ability to visualise complex services in an easy-to-understand format for varying audiences
* Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
* Strong stakeholder management skills, with the ability to balance competing views as part of the design process
* Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users
If you are looking for an exciting new challenge to join a leading consultancy, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Designer - Consultant employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Consultant
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to user-centric design during interviews.
✨Tip Number 2
Engage in networking opportunities within the service design community. Attend workshops, webinars, or meetups to connect with professionals in the field, which can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Showcase your experience with creating service design artefacts by preparing a portfolio that highlights your best work. Include examples of user journeys, personas, and service blueprints to illustrate your skills and thought process.
✨Tip Number 4
Brush up on your stakeholder management skills. Be ready to discuss how you've successfully navigated competing views in past projects, as this is crucial for a Service Designer working in a collaborative environment.
We think you need these skills to ace Service Designer - Consultant
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Service Designer - Consultant position. Make sure you understand the responsibilities and requirements, especially the emphasis on user-centred design and accessibility.
Tailor Your CV: Highlight your relevant experience in service design, particularly any work with Government Digital Service (GDS) standards. Include specific examples of projects where you championed user-centricity and inclusive design practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design and problem-solving. Mention how your skills align with the role's requirements and provide examples of how you've successfully engaged with diverse user research.
Showcase Your Design Artefacts: If possible, include links or attachments of your previous work, such as service blueprints, user journeys, or personas. This will demonstrate your ability to create impactful service design artefacts and your understanding of complex services.
How to prepare for a job interview at Akkodis
✨Understand User-Centred Design
Make sure you can articulate your understanding of user-centred design principles. Be prepared to discuss how you've applied these in past projects, especially in relation to accessibility and inclusivity.
✨Showcase Your Service Design Artefacts
Bring examples of your service design artefacts, such as user journeys, personas, or service blueprints. This will demonstrate your ability to create tangible outputs that align with the role's requirements.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed competing views from stakeholders in previous roles. Think of specific examples where you successfully balanced differing opinions to achieve a user-focused outcome.
✨Familiarise Yourself with GDS Standards
Since the role requires experience with Government Digital Service standards, brush up on these guidelines. Be ready to discuss how you've implemented GDS principles in your work and the impact it had on your projects.
